- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Experienced Trainer and Executive with over 12 years of experience in Retail and Insurance. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
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Cost Plus World Market – Evanston, IL,
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Supervised team of ten employees and provided feedback on performance.
- Drafted employee work schedules to fill coverage gaps.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to raise customer satisfaction ratings by 40% in one year.
- Met or exceeded monthly sales goals as team leader by up to 30%.
Jbs Usa – Cold Spring, MN,
- Developed and maintained long-term relationships with policyholders and small business entities
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice
- Assessed client requirements and developed targeted benefits solutions
- Oversaw open enrollment processes each quarter
- Directed and controlled various benefit programs, including 401K, medical, dental and vision
- Resolved employment-related disputes through proactive communication
- Implemented dramatic improvement to reporting processes, reducing errors by 25%
- Performed quarterly evaluations of competitor actions, legislative changes and collective bargaining results in order to make sound decisions about future company benefits and compensation
- Minimized costs and maximized returns resulting in $10, 000 in savings
Aflac – City, STATE,
- Implemented brand and demand strategies to meet revenue targets for business services and products
- Liaised with marketing department on defining product features and managing tradeoffs involving features, schedule and lifecycle
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
- Saved $20,000 by researching and implementing marketing cost-saving initiatives and creating fresh new approaches to long-standing problems
- Instituted marketing strategy to contribute to long-term plans for organization business processes
- Adhered to established policies, procedures and compliance for satisfactory audit rating
- Developed standard operating procedures and document workflows for current and future process steps
- Investigated and resolved customer complaints to foster satisfaction
- Offered pricing and feature recommendations to management and cross-functional teams
- Determined and recommended methods to address improvement opportunities
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
Aflac – City, STATE,
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
- Conducted training and change management processes to improve operations.
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Gathered and organized supplementary material to support structured lessons.
- Led cross-functional training for external and internal clients and created all training materials and exams.
- Held online and conference call training session to accommodate off- site employees.
- Collaborated with management to identify company training needs and scheduling.
Palm Beach State College - Lake Worth, FL
• Q1 2016 Founder’s Award for Management Excellence (FAME)
• 2016 National Convention Qualifier
• 3.3% increase in Year-to-Date Existing Account Premium 2016
• 2.9% increase in Year-to-Date Gross Production 2016
• Q1 2017 FAME
• Q4 2017 FAME
• 2017 National Convention Qualifier
• 8.3% increase in Year-to-Date Existing Account Premium 2017
• 5.9% increase in Year-to-Date Gross Production 2017
• Q1 2018 FAME
• Q2 2018 FAME
• Q3 2018 FAME
• 2.9% increase in Year-to-Date Existing Account Premium 2018
• 0.3% increase in Year-to-Date Gross Production 2018
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School Attended
- Palm Beach State College
Job Titles Held:
- Assistant Store Manager
- Regional Insurance Administrator
- Market Asset Analyst
- Classroom Trainer
Degrees
- Associate of Arts
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