Assistant Store Manager Resume Example Dollar General

ASSISTANT STORE MANAGER

Summary

Hardworking and reliable Assistance Store Manager with strong ability in office management. Highly organized, proactive and punctual with team-oriented mentality. Dedicated to providing exemplary customer service and engagement. Honest and punctual professional. Attentive assistant manager with 4 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy. Responsive team leader with strong retail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Goal-driven Assistant Store Manager with 4-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Skills

Records management
Stock management
Merchandising
Customer relations
POS systems operations
Issue resolution
Records maintenance
Billing
Sales strategies
Store growth planning
Managing retail build outs
Customer outreach
Creating store processes
Leadership development
Driving business growth
Supervision
Organization

Team building
MS Office
Business operations
Invoice generation
Communications
Team management
Project organization
CCTV
Inventory management
Planning and coordination
Problem resolution
First Aid/CPR
Customer service
Administrative support
Relationship development
Process improvement

Experience

Assistant Store Manager
November 2018 to CurrentDollar General － Fairview, AL

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Assessed, optimized and elevated operations to target current and expected demands.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .

Part Sales Manager
March 2016 to July 2018AutoZone － Arab, AL

Launched cutting-edge inventory management system and maintained precise parts tracking, including stock levels, obsolescence and inventory adjustments.
Managed knowledgeable and professional 12-member parts sales team that delivered right parts to customers quickly and secured great deals on top-quality out-of-stock parts.
Monitored performance targets and sales metrics of sales team to monitor productivity.
Conducted complimentary services, including battery checks, starter testing and wiper installations.
Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and achieved unprecedented staff retention.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Delegated tasks to employees based upon individual strengths and experience in parts sales.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Organized and updated schedules to optimize coverage for expected customer demands.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Processed credit card payments and counted back change and currency with 100% accuracy rate.
Mentored newly hired employees in upselling techniques to improve sales expertise.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Connected with customers daily to understand needs, provide assistance and collect feedback to optim
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.

Home Health Care Aide
May 2003 to October 2014Self － New Hope, AL

Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Planned optimal meals based on established nutritional plans.
Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
Facilitated best care by developing strong and trusting rapport with patient.
Maintained clean and well-organized environment to promote client happiness and safety.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Supervised medication administration, personal hygiene and other activities of daily living.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Monitored and reported clients' progress.
Assisted patients with such tasks as cooking and cleaning each day to alleviate burden on family members.
Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Monitored client behaviors and emotional states, reporting concerns to family and documenting information in files.
Engaged with patients through participation in activities, which helped boost mood and improve overall memory.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Improved patient outlook and daily living through compassionate care.
Administered necessary medications as directed by care plan.
Furnished personal care to clients within private home settings and championed patient independence and well-being.
Helped clients stay happy and healthy by providing mental and emotional support.
Prepared high-quality nutritious meals for patients with diabetes to promote better overall health and improve eating habits.

Education and Training

Some College (No Degree) : Medical TranscriptionTidewater Tech － Norfolk, VA

Resume Overview

Companies Worked For:

Dollar General
AutoZone
Self

School Attended

Tidewater Tech

Job Titles Held:

Assistant Store Manager
Part Sales Manager
Home Health Care Aide

Degrees

Some College (No Degree) : Medical Transcription

Assistant Store Manager Resume Example

Resume Score: 80%

Resume Overview

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