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assistant store manager resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Goal-driven Assistant Store Manager with many years of record accomplishments in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skills and fortitude and will to thrive in dynamic, customer-centric work settings. I am talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors, pushing my young staff members to reach higher standards. Good financial sense with top-notch planning and problem-solving abilities. Attentive Assistant Store Manager offering years working,many skills and years of service in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments. Also responsible for meeting the Sales needed and implemented by corporate officials. Business-minded professional tackling any job task with gusto and precision. Determined supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrating positive attitude and readiness to adapt to different situations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.

Skills
  • POS systems operations
  • Stock management
  • Issue resolution
  • Sales Techniques
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Store operations oversight
  • Sales professional
  • Project management
  • Reliable
  • MS Office proficient
  • Team-oriented
  • Sales market knowledge
  • Operational budgeting
  • Root cause analysis
  • Accurate cash handling
  • Retail inventory management
  • Employee training
  • Program implementation
  • Shift checklists
  • Staff training and development
  • Outstanding communication skills
  • Employee development
  • Recruiting and hiring
  • Purchasing and planning
  • Customer retention
  • Financial administration
  • Profit and loss accountability
  • Sound judgment
  • Cost analysis and savings
  • Schedule management
  • Cross-functional team management
  • Policy/program development
  • Performance improvements
  • Supervision and training
Experience
01/2023 to Current
Assistant Store Manager Monro Muffler Brake & Service Burke, VA,
  • Complete frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assist in continuous development of effective store associates to achieve desired sales and results.
  • Coach and develop store associates through formal and informal interactions.
  • Oversee aspects of maintenance, inventory and daily activity management.
  • Delegate assignments based on team strengths to optimize floor coverage and service levels.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Provide mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Handle scheduling for store shifts to achieve adequate staffing.
  • Interview job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Check monthly sales and performance reports to support operational planning and strategic decision-making.
  • Maintain inventory by checking merchandise to determine levels.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Train staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Boost sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Analyze inventory trends to guide product ordering and develop sales promotions to minimize overstock.
01/2022 to 12/2023
Assistant Store Manager Monro Muffler Brake & Service Burlington, NC,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Maintained inventory by checking merchandise to determine levels.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
02/2020 to 01/2022
Inventory Management Specialist Dairy Farmers Of America Portales, NM,
  • Managed daily cycle counts and full audits daily, weekly, and monthly to keep inventory records accurate and current.
  • Compared inventory use against materials planning to verify consistent product availability and adequate production support.
  • Documented assets and maintained inventory at desired levels.
  • Provisioned supplies based on prioritization, availability and distribution capabilities.
  • Prepared and processed inventory for standard and emergency procurement orders.
  • Coordinated inventory and off-line receiving, transferring and tracking inventory.
  • Performed scheduled inventory counts and supply audits.
  • Coordinated inventory, stocking and ordering.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Participated in physical inventory counts to keep information accurate and current.
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
  • Monitored database system to prepare and deliver customer orders on time.
  • Performed inventory cycle counting and identified discrepancies.
  • Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
  • Inspected incoming materials for damage.
  • Conducted routine and ad hoc reporting and analysis to evaluate inventory performance, diagnosing and resolving issues.
  • Identified unproductive inventory for disposition, optimizing stock productivity.
  • Developed relationships with suppliers to obtain competitive prices.
  • Coordinated receipt of incoming materials and verified accuracy of items received.
  • Entered information into system to update status reports.
  • Outlined production commitments and product timetables using sales forecast information and consumer trends.
01/2019 to 03/2020
Store Manager Ezcorp, Inc. New Braunfels, TX,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Led employee evaluations with constructive feedback to boost performance.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Guided management and supervisory staff to promote smooth operations.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Administered employee discipline through verbal and written warnings.
  • Supervised employees through planning, assignments and direction.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Developed service and sales strategies to improve retention and revenue.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
  • Trained employees on company procedures and worksite safety.
  • Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
Education and Training
Expected in 10/2017 to to
Associate of Arts: Business
Arkansas State University - Newport - Newport, AR
GPA:
Languages
Spanish:
Professional
Negotiated:
Accomplishments
  • Consistently maintaining high customer satisfaction ratings by ensuring products in high demand are readily available and atmosphere is as such that customers want to continually return.
  • Led team to achieve higher sales, and appreciation for competitions within the company , earning recognition from upper management and financial reward.
  • Created highly effective new standards that significantly impacted efficiency and improved operations. by taking the time needed to get to know customers and analyze sales trends which allowed me to sit down and come up with many solutions causing my team to rise above and gain respect for the company and themselves.
  • Improved delivery of Products by accurate ordering , realizing overall increase in customer satisfaction and cost efficiency and minimizing waste.
Activities and Honors

I have certification in medical training (phlebotomy) as well as in drug counciling which allows me a wider range of being able to reach people and understand them on each persons individual level.

Certifications
  • Drug Therapy Training - [2019]
  • Licensed Phlebotomist - [2023]
  • Anger management certification received in [2019]

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Resume Overview

School Attended

  • Arkansas State University - Newport

Job Titles Held:

  • Assistant Store Manager
  • Assistant Store Manager
  • Inventory Management Specialist
  • Store Manager

Degrees

  • Associate of Arts

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