Assistant Store Manager Resume Example Vail Resorts

ASSISTANT STORE MANAGER

Summary

I enjoy creating consistent and positive customer experiences through proactive management of team activities, store operations, and skillfully monitoring and adjusting processes to meet changing demands, increase efficiency, and boost revenue. I am also dedicated and hardworking when it comes to being an assistant store manager and believe in motivating retail workers to provide exceptional service every time. I am an enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. I am very excited to begin new challenges with a successful team.

Skills

Stock management
POS systems operations
Sales strategies
Customer relations
Sales techniques
Leadership development
Building brand awareness

Planning and coordination
Problem resolution
Customer service
Team management
Team building
Business operations
Organization

Experience

Assistant Store Manager
Lone Tree , COVail Resorts/Jul 2019 to Aug 2020

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Achieved daily, quarterly, and yearly sales, budget and other targeted goals.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Processed credit and debit card payments and returned proper change for cash purchases.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Maintained organized store, responded to customer complaints and answered questions quickly.
Mentored team on effective upselling and cross-selling techniques.

Sales Associate
Cassopolis , MISpectrum Health/Jul 2018 to Nov 2019

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Assisted customers by finding needed clothing items and checking inventory for items at other locations.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Processed orders through system and coordinated product deliveries.
Offered product and service consultations and employed upselling techniques.
Built positive and productive customer connections to drive consistent sales.
Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
Recommended accessories and delivered details regarding latest promotions to increase sales.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
Created and implemented store displays, promoting sales and growth.
Built client base and promoted products to new and existing clients.

Hostess
Britt , IATrinity Health Corporation/Jun 2017 to Jul 2018

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Cleaned seating area and checked restrooms every morning and evening.
Answered telephone to provide establishment information and take party reservations.
Managed closing duties, including restocking items and reconciling cash drawer.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Notified servers after seating parties in section for prompt service.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Answered customers' questions about hours, seating, current wait time and other information.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Guided guests to appropriate seating for party size and provided them with menus and eating utensils.
Set up and decorated menu marketing boards with current specials information and drink features.

Cashier
Mattoon , ILRural King/Apr 2015 to Jun 2017

Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Read weekly sales inserts and monitored price changes.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Assisted customers with account updates, new service additions and promotional offers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Inspected items for damage and obtained replacements for customers.
Learned roles of other departments to provide coverage and keep store operational.
Processed customer payments quickly and returned exact change and receipts.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Resolved issues with cash registers, card scanners and printers.

Education and Training

High School DiplomaWaunakee Community High SchoolJun 2018City

Business ManagementMadison Area Technical CollegeCity, State

Resume Overview

School Attended

Waunakee Community High School
Madison Area Technical College

Job Titles Held:

Assistant Store Manager
Sales Associate
Hostess
Cashier

Degrees

High School Diploma
Business Management

Assistant Store Manager Resume Example

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