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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Summary

I enjoy creating consistent and positive customer experiences through proactive management of team activities, store operations, and skillfully monitoring and adjusting processes to meet changing demands, increase efficiency, and boost revenue. I am also dedicated and hardworking when it comes to being an assistant store manager and believe in motivating retail workers to provide exceptional service every time. I am an enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. I am very excited to begin new challenges with a successful team.

Skills
  • Stock management
  • POS systems operations
  • Sales strategies
  • Customer relations
  • Sales techniques
  • Leadership development
  • Building brand awareness
  • Planning and coordination
  • Problem resolution
  • Customer service
  • Team management
  • Team building
  • Business operations
  • Organization
Experience
Assistant Store Manager
Madison, WIYankee Candle/Jul 2019 to Aug 2020
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Achieved daily, quarterly, and yearly sales, budget and other targeted goals.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Mentored team on effective upselling and cross-selling techniques.
Sales Associate
Madison, WIBuckle Inc./Jul 2018 to Nov 2019
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers by finding needed clothing items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Processed orders through system and coordinated product deliveries.
  • Offered product and service consultations and employed upselling techniques.
  • Built positive and productive customer connections to drive consistent sales.
  • Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
  • Created and implemented store displays, promoting sales and growth.
  • Built client base and promoted products to new and existing clients.
Hostess
Middleton, WIMonk's Bar and Grill/Jun 2017 to Jul 2018
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Cleaned seating area and checked restrooms every morning and evening.
  • Answered telephone to provide establishment information and take party reservations.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Notified servers after seating parties in section for prompt service.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Guided guests to appropriate seating for party size and provided them with menus and eating utensils.
  • Set up and decorated menu marketing boards with current specials information and drink features.
Cashier
Waunakee, WIPiggly Wiggly Supermarket/Apr 2015 to Jun 2017
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Read weekly sales inserts and monitored price changes.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Inspected items for damage and obtained replacements for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues with cash registers, card scanners and printers.
Education and Training
High School DiplomaWaunakee Community High SchoolJun 2018Waunakee, WI
Business ManagementMadison Area Technical CollegeMadison, WI
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Resume Overview

Companies Worked For:

  • Yankee Candle
  • Buckle Inc.
  • Monk's Bar and Grill
  • Piggly Wiggly Supermarket

School Attended

  • Waunakee Community High School
  • Madison Area Technical College

Job Titles Held:

  • Assistant Store Manager
  • Sales Associate
  • Hostess
  • Cashier

Degrees

  • High School Diploma
    Business Management

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