LiveCareer-Resume

assistant store manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Dedicated manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Adept in using independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to enhance employee engagement, empowering work culture, and boost performance.

Skills
  • Key Relationship building and management
  • Exceptional Customer Service
  • Operations management
  • Key Performance Indicators
  • Strategic planning
  • Goal oriented
  • Vendor management
  • Database Management
  • Analytical problem solver
  • Effective communicator
  • Organized and meticulous
  • Coaching and mentoring
Experience
Assistant Store Manager, 08/2022 - Current
Blackstone Shooting Sports Charlotte, NC,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Lead Facility Coordinator, 08/2021 - 08/2022
Jll San Diego, CA,
  • Liaised between customers and management to ensure smooth operations delivery.
  • Directed daily operations of deskside support business within sales center.
  • Allocated resources and materials to respective departments to accommodate needs.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Increased sales on consistent basis by developing key customer relationships.
Department Supervisor, 11/2020 - 07/2021
Rooms To Go Glen Allen, VA,
  • Lead and enabled associates to deliver best possible customer experience through inspired, engaged, and motivated customer-focused behavior and goal attainment.
  • Responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
  • Worked with leaders to identify approaches and behaviors that best meet sales and service objectives.
  • Handled customer complaints, and resolved conflicts promptly to help retain customer base.
Department Manager, 05/2015 - 10/2020
Von Maur Columbus, OH,
  • Engaged in coaching, teaching, and training for developing of associates.
  • Participated in interviewing process for new associates.
  • Goal setting through interpretation of weekly sales numbers, and creative thinking.
  • Accountable for direct supervision of work activities of subordinates which requires planning, monitoring, and review of work.
  • Developed relationships with associates, and customers.
Education and Training
Associate of Arts: Liberal Arts And General Studies, Expected in 05/2014
-
Southwestern Michigan College - Dowagiac, MI
GPA:
Status -
Certifications

Forklift Certified

,

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Resume Overview

School Attended

  • Southwestern Michigan College

Job Titles Held:

  • Assistant Store Manager
  • Lead Facility Coordinator
  • Department Supervisor
  • Department Manager

Degrees

  • Associate of Arts

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