Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • POS systems operations
  • Stock management
  • Customer relations
  • Issue resolution
  • Sales strategies
  • Merchandising
  • Store growth planning
  • Building brand awareness
  • Creating store processes
  • Leadership development
  • Customer outreach
  • Managing retail build outs
  • Driving business growth
  • Creating marketing plans
  • Team building
  • Team management
  • MS Office
  • Administrative support
  • Planning and coordination
  • Inventory management
  • Customer service
  • Problem resolution
  • Security systems
  • Operational improvement
  • Communications
  • Project organization
  • Invoice generation
  • Process improvement
  • Business operations
  • Supervision
03/2020 to 07/2020
Assistant Store Manager Vail Resorts Glenwood Springs, CO,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Coached and developed store associates through formal and informal interactions.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Mentored team on effective upselling and cross-selling techniques.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
07/2012 to 02/2020
Players Club Supervisor Choctaw Nation Of Oklahoma Hugo, OK,
  • Collaborated with staff members to plan training seminars and team-building events.
  • Observed employee performance and provided valuable feedback using online performance evaluation software.
  • Inspected equipment and work stations to comply with established standards and regulations.
  • Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
  • Listened to customer feedback and responded to maintain or improve processes.
  • Trained employees in proper operational procedures and shared company policies and regulations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
03/2011 to 07/2012
Customer Service Manager Gold's Gym International, Inc. Bee Cave, TX,
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Automated contact management system to maintain efficient client organization.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
Education and Training
Expected in 07/1994
Rend Lake College - Ina, IL
Expected in
: General Studies
Rend Lake College - Ina, IL
Expected in 10/2004
Phlebotomy: Phlebotomy
John A Logan College - Carterville, IL
Expected in 06/1994
High School Diploma:
Pinckneyville High School - Pinckneyville, IL,

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Resume Overview

School Attended

  • Rend Lake College
  • Rend Lake College
  • John A Logan College
  • Pinckneyville High School

Job Titles Held:

  • Assistant Store Manager
  • Players Club Supervisor
  • Customer Service Manager


  • CNA
  • Some College (No Degree)
  • Phlebotomy
  • High School Diploma

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