Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
POS systems operations
Stock management
Customer relations
Issue resolution
Sales strategies
Merchandising
Store growth planning
Building brand awareness
Creating store processes
Leadership development
Customer outreach
Managing retail build outs
Driving business growth
Creating marketing plans
Team building
Team management
MS Office
Administrative support
Planning and coordination
Inventory management
Customer service
Problem resolution
Security systems
Operational improvement
Communications
Project organization
Invoice generation
Process improvement
Business operations
Supervision
Experience
03/2020 to 07/2020
Assistant Store ManagerVail Resorts – Glenwood Springs, CO,
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Minimized waste through expense tracking and effective cost control strategies.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Processed credit and debit card payments and returned proper change for cash purchases.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Promoted and supported strong relationships with local community organizations in surrounding area.
Assessed, optimized and elevated operations to target current and expected demands.
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Coached and developed store associates through formal and informal interactions.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Mentored team on effective upselling and cross-selling techniques.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Maintained organized store, responded to customer complaints and answered questions quickly.
Collaborated with visual merchandising team to develop strategies to drive profitability.
07/2012 to 02/2020
Players Club SupervisorChoctaw Nation Of Oklahoma – Hugo, OK,
Collaborated with staff members to plan training seminars and team-building events.
Observed employee performance and provided valuable feedback using online performance evaluation software.
Inspected equipment and work stations to comply with established standards and regulations.
Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
Listened to customer feedback and responded to maintain or improve processes.
Trained employees in proper operational procedures and shared company policies and regulations.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Created agendas and communication materials for team meetings.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
03/2011 to 07/2012
Customer Service ManagerGold's Gym International, Inc. – Bee Cave, TX,
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Automated contact management system to maintain efficient client organization.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
Evaluated customer account information to assess current issues and determine potential solutions.
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Education and Training
Expected in 07/1994
CNA: CNA Rend Lake College - Ina, IL GPA:
Expected in
: General Studies Rend Lake College - Ina, IL GPA:
Expected in 10/2004
Phlebotomy: Phlebotomy John A Logan College - Carterville, IL GPA:
Expected in 06/1994
High School Diploma: Pinckneyville High School - Pinckneyville, IL, GPA:
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