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assistant store manager resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Skills
  • Stock management
  • POS systems operations
  • Merchandising
  • Records management
  • Schedule management
  • Performance improvements
  • Supervision and training
  • Recruiting and hiring
  • Strategic PlJessicaing
Experience
04/2018 to Current Assistant Store Manager Lewis Drug Stores | Beresford, SD,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Maintained inventory by checking merchandise to determine levels.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Coordinated merchandising by plJessicaing floor layouts and displays, guiding resets and directing sales signage placement.
04/2015 to 04/2018 Customer Service Representative One80 Intermediaries | Phoenix, AZ,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
11/2013 to 01/2015 Store Manager Dollar Tree | Cleveland, OH,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
Education and Training
Expected in 04/2007 to to Associate of Applied Science | Business Management Brown Mackie College , Akron, GPA:
Expected in 08/2006 to to Associate of Applied Science | Accounting And Business Management Brown Mackie College -, Akron, OH, GPA:

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Resume Overview

School Attended

  • Brown Mackie College
  • Brown Mackie College -

Job Titles Held:

  • Assistant Store Manager
  • Customer Service Representative
  • Store Manager

Degrees

  • Associate of Applied Science
  • Associate of Applied Science

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