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assistant store manager resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
  • A Professional with exceptional team leadership qualities and operational management
  • Capabilities. Well-versed in delivering exceptional customer communication and customer service.
  • Talented driver of performance, compliance with applicable standards, rules and regulations.
  • A pragmatic leader with exemplary skills in both corporate and retail environment.
  • Resourceful approach to working with peers, sales associates and upper management to promote organizational effectiveness.
  • Detail-oriented focus on promoting effective sales, marketing and CRM opportunities.
  • Talented with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors.
  • Good financial sense with top-notch planning and problem-solving abilities.
  • Orderly and committed Administrator offering solid skills in customer relations and resilience to handle challenges of fast-paced retail and human resource environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature.
  • Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
  • Methodical Administrative professional with expertise in records management. Catalogs and uploads incoming documents, coordinates file movements and processes destruction requests. Solid critical-thinking, multitasking and problem-solving skills
Skills
  • Workforce Management
  • Strategic Planning
  • Customer relations
  • Issue resolution
  • Records management
  • Records maintenance
  • Sound judgment
  • Schedule management
  • Recruiting and hiring
  • Employee development
  • Performance improvements
  • Policy/program development
  • Supervision and training
Experience
03/2020 to 05/2021 Assistant Store Manager Advance Auto Parts | Canton, OH,
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
01/2012 to 07/2018 Managing Director Pgim Global Short Duration High Yield Fund, Inc. | Sherman Oaks, CA,
  • Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
  • Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.
  • Met individually with employees to offer feedback and insight on job performance after careful review.
  • Managed primary account relationships, exceeded client satisfaction standards and met servicing obligations.
  • Contributed to professional development of client staff through effective training and mentorship.
  • Established strategic partnerships to form business referral program.
  • Applied effective strategies to deliver innovative, dynamic and effective consulting services.
  • Evaluated effectiveness of performance management systems and devised improvements to strengthen controls and optimize results.
  • Spearheaded development and implementation of well-coordinated plans and well-trained team.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Engaged in market analysis to help clients develop industry-aligned compensation packages.
  • Optimized productivity, streamlined program efficiency and boosted profitability.
  • Oversaw staff, financials and key performance indicators to manage business operations.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
07/2002 to 05/2011 LEGAL COUNSEL / COMPANY SECRETARY / HEAD oF HR AFRICAN PETROLEUM PLC / FORTE OIL PLC | City, STATE,
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Made travel arrangements and reservations.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Directed customer communication to appropriate department personnel.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Worked professionally to handle all client, vendor and public guest requirements.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Maintained personnel records, including applications, performance reports, payroll records and medical files.
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Exceeded specific team goals by partnering with staff to share and implement best practices.
Education and Training
Expected in 01/1999 to to LLB / BL | LAW UNIVERSITY oF JOS, PLATEAU STATE / NIGERIA, GPA:
Expected in 09/2004 to to MBA | MASTERS iN INTERNATIONAL RELATIONS UNIVERSITY oF LAGOS, LAGOS - NIGERIA, GPA:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new polices and processes that significantly impacted efficiency and improved operations.
  • Promoted to the company secretariat (6 levels ahead) due to innovations and business strategies that achieved a better, more effective and efficient business processes
  • Promoted from Supervisor to Assistant Store Manager in less than 1-month.
  • Developed relationships with Cap 2 associates and typically brought down the store's shrinkage within three (3) months.
Additional Information

I am a self driven individual who believes in integrity, hardwood and adherence to processes and procedure. I am driven by a passion and drive for excellence and as such am ever dedicated to learning, improving my skills and ready for new challenges and opportunities. There are no impossibilities in my part and its never to late to achieve one's dreams.

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Resume Overview

School Attended

  • UNIVERSITY oF JOS
  • UNIVERSITY oF LAGOS

Job Titles Held:

  • Assistant Store Manager
  • Managing Director
  • LEGAL COUNSEL / COMPANY SECRETARY / HEAD oF HR

Degrees

  • LLB / BL
  • MBA

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