assistant store manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Detail-oriented assistant manager with 10 years of customer service experience. Expert in convience store industry protocols with proven history of leading shifts with excellent guidance and employee leadership.

Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.

Professionally interacted with customers to promote customer service ratings.

Verified contents of inventory loads against shipping papers to confirm accuracy.

Used handheld device to input confirmation of merchandise received into system.

  • Hiring and Training
  • Pricing and Markdowns
  • Team Building and Leadership
  • Assignment Delegation
  • Problem-Solving
  • POS Systems
  • Store Opening and Closing
  • Mentoring and Coaching
  • Shift Scheduling
  • Retail Operations
  • Inventory Control
  • Loss Prevention
  • Verbal and Written Communication
  • Attention to Detail
  • Incident Reports
  • Customer Service and Engagement
  • Time Management
  • Complaint Resolution
  • Upselling and Cross Selling
  • Flexible Schedule
  • Store Organization
Work History
Assistant Store Manager, 01/2016 to Current
Vail ResortsBeaver Creek, CO,
  • Open the store Account for all money Prepare store deposit Delegate to staff Maintain positive work atmosphere Assist customers with purchases Minor cleaning Detailed paperwork Safety Captain.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Safety Captain, 08/2014 to 12/2016
Jbs UsaAthens, GA,
  • Inspect inside and out for safety hazards Replenish and stock all safety necessities Train and update staff weekly on new safety procedures.
  • Kept team compliant with security protocols and appearance standards.
  • Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
  • Supervised team security personnel during shift.
  • Maximized data collection accuracy scores and recorded, stored and analyzed security information with zero discrepancies.
  • Supervised risk management, loss prevention and safety operations for facility to decrease incidents of theft, waste and abuse.
  • Properly implemented regulations, terms and conditions for a team.
  • Worked flexible hours; night, weekend, and holiday shifts.
Sales Agent Representative, 12/2012 to 08/2013
Bj's Wholesale Club, Inc.Virginia Beach, VA,
  • Automated contact management system, resulting in better client organization and goal alignment.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Cashier, 06/2008 to 12/2009
Dollar General MarketCity, STATE,
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Collected and authorized payments of guests.
  • Set up new sales displays.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record transactions accurately and efficiently.
Associate: Business administration, Expected in to Pitt Community College - Winterville, NC,
Diploma: , Expected in 06/2008 to Ayden-Grifton High School - Ayden, NC,
Willing to relocate to:
Additional Information
  • Willing to relocate to Greenville, Winterville, and Kinston:, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Pitt Community College
  • Ayden-Grifton High School

Job Titles Held:

  • Assistant Store Manager
  • Safety Captain
  • Sales Agent Representative
  • Cashier


  • Associate
  • Diploma

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