Professional Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Skills
Team Building and Leadership
Problem-Solving
Inventory Control
Retail Operations
Hiring and Training
Strategic Merchandising
Marketing and Promotions
Financial Statement Review
Budget Control
Staff Development
Process Improvements
Performance Evaluation and Monitoring
Quality Assurance
Business Leadership
Property Research
Adaptability and Flexibility
Terms Review and Enforcement
Verbal and Written Communication
Market Tracking and Research
Experience
05/2018 to Current
Assistant Store ManagerJ&P Cycles – Scottsdale, AZ,
Capitol Hill, Washington, D.C. May 2018-June 2021
Suburban Square, Ardmore PA July 2021- Present
Manages the People and Operations including direct management and development of any members of the Talent & Business Ops team in a $2mil and $5mil location.
Exercise discretion in areas such as staffing, training, education, on-boarding of employees, schedule management, and operational standards within the store
Develop hiring and recruiting strategies utilizing store social media and networking, Instagram, LinkedIn, Facebook, events, etc
Collaborating with other Exempt Managers in supporting in-store events, and assessing training needs, as well as aligning with the company field objectives
Create plans to execute field objectives such as credit, loyalty, multi world sales, etc
Manage the on boarding and ongoing training and education of all Leads, Beauty Advisors & Licensed Beauty Advisors
Develop strategies to grow the business by leveraging client loyalty programs, events, product knowledge, services, social media platform, in store events, marketing materials, etc
Identified store’s major challenges created a plan and drove to successful results in first month of employment at this location
Managing Sales Forecast, Budget and Payroll
Overseeing store inventory and loss prevention
Planning and building store P4D (plan for development) strategies and engaging under performers with performance management
Meeting with Store Director on a weekly basis
Analyzing business strengths/opportunities and build strategies to drive business in all metrics
Write & deliver annual performance reviews for direct reports
Assisted in continuous development of effective store associates to achieve desired sales and results.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
08/2015 to 04/2018
Team LeaderIngersoll Rand – , ,
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Fostered positive employee relationships through communication, training and development coaching.
Created and implemented strategies for team members to reach goals.
Worked with Department Manager and Senior Manager to effectively develop, implement and measure individual Senior Credit Analysts’ performance through the use of coaching and measurement tools.
Managed a team of 15+ Senior Analysts in Credit Bureau Dispute Resolutions and Credit Operations in call center and remotely.
Navigate through technical issues presented due to remote work.
Approve and submit payroll, write & administer corrective action, manage performance improvement through monthly & annual evaluations.
Complete monthly quality audits on recorded calls and chat sessions, conduct in-center and virtual coaching and training sessions. Monitor chat and assist remote analysts with escalated issues. Review credit bureau reports, identify procedure gaps, maintain employee morale through creative recognition programs.
Responsible for supporting Company, Department and Center goals and initiatives through implementation of directives, policies, procedures, quality standards and process improvements.
Conduct interviews with internal and external candidates to make hiring decision for department staffing.
Reviewed completed work to verify consistency, quality and performance.
09/2014 to 08/2015
Assistant ManagerOllie's Bargain Outlet – , ,
Works with Department Manager/Team Leaders to effectively develop, implement, and measure individual Account Manager’s performance using coaching and measurement tools.
Provides coaching to Account Managers regarding processing more complex customer inquiries, resolving non-routine problems, as well as assisting new employees in basic CSE procedures so they can perform job responsibilities.
Tests system enhancements and process updates to provide recommendations on process improvements
12/2012 to 09/2014
Account ManagerAmperity – , ,
New account acquisitions
Transaction dispute initiation and encourage continuation of account relationship
Liaison between card members and merchants to validate purchases through investigation or escalate fraudulent transactions
Ensure adherence to policies and procedures whilst caring for customer needs and experience
Procedures Subject Matter Expert
Supported and performed investigations by utilizing bank systems, internet, customer outreach, and external vendor systems.
Education and Training
Expected in to to
: Behavioral Sciences Wilmington University - New Castle, DE, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.