Dynamic leader, with over 25 years experience in Management, investigations, problem solving, Sales, safety, training, computer knowledge, strong customer service and organizational skills. I have built exceptional relationships with contractors and customers. My diverse knowledge of operations, merchandising, pro sales and consumer sales, helped in the growth of over $10 million in sales at two different stores. My Philosophy__The essence of leadership is Vision. Providing visual clarification and clear expectations helps build diverse and successful teams in Pro/Commercial Sales, Specialty Sales, paint, hardware/tools, plumbing/electrical, inside and outside garden, lumber and Building Materials.
Skills
Sales Tracking
Hiring and Training
Store Opening and Closing
Coaching and Mentoring
Inventory Control
Administrative Management
Work Planning and Prioritization
Assignment Delegation
Time Management
Policy Development and Enforcement
Sales Promotion
Mathematical Calculation and Reasoning
Retail Operations
POS Systems
Originality and Creativity
Strategic Merchandising
Attention to Detail
Verbal and Written Communication
Store Organization
Shrink Minimization
Team-Building Exercises
Kronos Timekeeping
Team Relationships
Desktops, Laptops and Mobile Devices
Word Processing
Theft Reduction
Business Growth Initiatives
Logistics
Leadership
Work History
08/2021 to Current
Assistant Store ManagerGoodwill Industries Of Central Oklahoma – , , Fort Payne, AL
Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Rotated merchandise and displays to feature new products and promotions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
10/2019 to 08/2021
Pro Services ManagerFloor & Decor – , , Gadsden, AL
Directed training and retraining of employees to boost performance and enhance business results.
Effectively supervised staff of Number personnel by implementing company policies, protocols, work rules and disciplinary action.
Defined clear targets and objectives and communicated to other team members.
Set aggressive targets for employees to drive company success and strengthen motivation.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
09/2015 to 10/2019
Backend Service Manager Minnesota City Jobs – , , Anniston, AL
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with customers to discuss service needs and develop effective and practical solutions.
Followed up with customers during and after installations to verify satisfaction.
Supported customers via telephone, email and at sites to handle escalations and product concerns.
Managed resources effectively to avoid unnecessary delivery delays.
Supervised delivery staff and general productivity.
Trained drivers, helpers and support workers in techniques for maximizing efficiency.
Managed shipping and receiving team, overseeing training, schedules and work assignments.
Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
10/2000 to 01/2011
Chief of PoliceUniversity Of Montevallo – , , Montevallo, AL
Decreased criminal complaints, affidavits and search warrant errors by Number% by implemented streamlined tactics and programs.
Demonstrated respect, friendliness and willingness to help wherever needed.
Liaised with local, state and federal regulatory agencies to streamline investigation completion.
Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records and operational agendas, resulting in strengthened traceability.
Implemented training programs for over Number new recruits.
Carried out day-day-day duties accurately and efficiently.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Expected in 05/2008 to to
Certificate : Law Enforcement FBI National Academy - Quantico, VA, GPA:
Expected in 01/2006 to to
Administration : Administrative Univ. of Montevallo - Montevallo, AL, GPA:
Expected in 01/1996 to to
Criminal Justice : Law Enforcement Jacksonville State University - Jacksonville, AL GPA:
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