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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Professional Summary

Accomplished Assistant Store Manager with more than 17 years working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams and creating positive working environment. Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols, and office software applications. Adept at ordering supplies, maintaining inventory, and presenting polished, friendly public atmosphere.

Skills
  • Familiar with multiple areas of operation management.
  • Extensive knowledge of medical insurance practices and concepts.
  • Experience in business planning and goal setting processes, More than 17 years of experience and education.
  • Enhanced teamwork skills and abilities.
  • Excellent customer services, communication and conflict resolution skills.
  • Ability to effectively set priorities and implement strategic plans to meet goals.
  • Consistently interact with internal and external customers to provide positive outcomes.
Work History
Assistant Store Manager, 02/2015 to 02/2020
Company Name – City, State
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Supervised payroll corrections for accuracy and duplications.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained exceptionally clean, customer-friendly and professionally ran Mastectomy department.
  • Performed fitting for patients in need of compression garments.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Created new physical and computer-based files.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Adhered to all facility, company and legal guidelines.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Input data into computer programs and filing systems.
  • Audited records for accuracy.
Store Manager, 09/2007 to 02/2015
Company Name – City, State
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  • Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.
  • Marketing, Oct 2008 - present Inspect layouts and advertising copy and edit scripts, audio and video tapes, and other promotional material for adherence to specifications.
  • Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.
  • Prepare and negotiate advertising and sales contracts.
  • Provide presentation and product demonstration support during the introduction of new products and services to field staff and customers.
  • Identify and develop contacts for promotional campaigns and industry programs that meet identified buyer targets such as dealers, distributors, or consumers.
  • Contact organizations to explain services and facilities offered.
  • Certified Fitter Mastectomy, CFm01550, Jun 2006 - present Maintain patients' records.
  • Examine, interview, and measure patients to determine their appliance needs and to identify factors that could affect appliance fit.
  • Fit, test, and evaluate devices on patients, and make adjustments for proper fit, function, and comfort.
  • Instruct patients in the use and care of orthoses and prostheses.
  • Design orthopedic and prosthetic devices, based on physicians' prescriptions and examination and measurement of patients.
  • Make and modify plaster casts of areas that will be fitted with prostheses or orthoses, for use in the device construction process.
  • Confer with physicians to formulate specifications and prescriptions for orthopedic or prosthetic devices.
  • Train and supervise support staff, such as orthopedic and prosthetic assistants and technicians.
  • Update skills and knowledge by attending conferences and seminars.
Assistant Manager, 01/2003 to 01/2006
Company Name – City, State
  • Supervise and assist staff in all areas of the company.
  • Review, verify accuracy of insurance company and the coverage.
  • Record patient notes in charts.
  • Assemble records of purchase orders, filed in filing system.
  • Research and order merchandise requested by customers.
  • Perform fittings: measuring and evaluating mastectomy clients for prosthesis and bras, diabetic shoes and orthopedic braces.
  • Insured fit, function, comfort and quality to all clients.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
1989
Barrington High School - City, State
Some College (No Degree): MASTECTOMY FITTING AMOENA, INC. 2003 - City
  • Received Certificate for the start up of my mastectomy fitting career.
Some College (No Degree): FITTING FOR MASTECTOMY PATIENTSAMERICAN BREAST CARE, INC. 2006 - City
  • Continuing education in performing fittings, product knowledge and reviewing teaching materials.
Some College (No Degree): CERTIFIED FITTER MASTECTOMY ABC iN ORTHOTICS, PROSTHESIS & PEDORTHICS 2008 - City
  • Received American Board for Certification in orthotics, prosthesis & pedorthics.
Some College (No Degree): Continuing Education Classes.Focus On The Future 2009 - City
  • Continuing education classes to obtain 10 CEU's for American Board of Orthotics, Prosthesis & Pedorthics.
Some College (No Degree): Custom Breast Prosthesis Fitter RADIANT IMPRESSION TRAINING COURSE 2010 - City
  • Professional development completed in Custom Breast Prosthesis, the art of creating a personalized breast prosthesis for individual clients.
Some College (No Degree): Venous DiseaseMediven 2012 - City
  • Received training for venous disease and fitting of medical compression garments.
Some College (No Degree): Continuing Education Focus On The Future 2013 - City
  • Continuing education classes for ABC Certification, 10 CEU'S
Some College (No Degree): Continuing EducationAmerican Breast Care 2015 - City
  • Continuing education for Certified Mastectomy Fitting, business education and product knowledge.
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Resume Overview

School Attended

  • Barrington High School
  • AMOENA, INC. 2003
  • AMERICAN BREAST CARE, INC. 2006
  • ABC iN ORTHOTICS, PROSTHESIS & PEDORTHICS 2008
  • Focus On The Future 2009
  • RADIANT IMPRESSION TRAINING COURSE 2010
  • Mediven 2012
  • Focus On The Future 2013
  • American Breast Care 2015

Job Titles Held:

  • Assistant Store Manager
  • Store Manager
  • Assistant Manager

Degrees

  • 1989
    Some College (No Degree) : MASTECTOMY FITTING
    Some College (No Degree) : FITTING FOR MASTECTOMY PATIENTS
    Some College (No Degree) : CERTIFIED FITTER MASTECTOMY
    Some College (No Degree) : Continuing Education Classes.
    Some College (No Degree) : Custom Breast Prosthesis Fitter
    Some College (No Degree) : Venous Disease
    Some College (No Degree) : Continuing Education
    Some College (No Degree) : Continuing Education

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