Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Results-oriented Assistant Store Manager offering 2 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.

Seasoned ASM with 2 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs.

Determined and responsible Loss prevention agent with more than 2 years of success boosting efficiency and streamlining procedures for groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.

Accomplished ASM skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols, and office software applications. Adept at ordering supplies, maintaining inventory, and presenting polished, friendly public atmosphere.

Professional sales-focused manager with 2 years of management experience in diverse fields. Proven history of building relationships with satisfied customers. Equally skilled as management leader and meticulous number cruncher focused on overall operational performance.

Accomplished Assistant Store Manager with more than 2 years working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams and creating positive working environment.

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills.

Skilled CSR with proven expertise in driving continuous improvement in all operational areas. Assist senior manager with all needs while overseeing teams and enhancing performance. Excellent understanding of financial sustainability with good strategic planning and conflict resolution skills.

Accomplished Assistant Manager with years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Cross-trained, multi-functioning professional with 2 years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management, and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments.

Bilingual Assistant Store Manager with superior sales and marketing skills. Highly effective in working with peers, sales associates and upper management alike.

Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.

Astute CSR with commitment to customer service and assistance. Reliable, attentive professional with land talents.

Client-engaging professional with energetic personality and skills in Dealing with people and And resolving issues Willing to apply knowledge in Loss prevention with established company in corporate sector.

Results-driven with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.

Results-focused Supervisor offering 1 year of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Customer-focused, visionary-thinking Retail Manager with over 2 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Experienced with . Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Agile and adaptable team leader with stellar Type history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Enthusiastic with years of experience supervising staff in settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

  • Collaborated with team in the development of Coke contest.
  • Supervised team of 8 staff members.
  • Resolved product issue through consumer testing.
  • Documented and resolved Store thefts which led to a Reduce in shrinkage
  • Goals and Performance
  • Product and Service Sales
  • Scheduling
  • Budgeting
  • Store Management
  • Cross-Selling
  • Sales Goals
  • Cash Handling
  • Cleaning
  • Sales and Marketing
  • Cash Register Operation
  • Product Knowledge
  • Key Performance Indicators (KPIs)
  • Staff Supervision
  • Business Development and Planning
  • Sales
  • Inventory Control
  • Staff Management
  • Sales Training
  • Process Improvement
  • Store Merchandising
  • Point of Sale Systems
  • Purchasing
  • Store Operations
  • Visual Merchandising
  • Business Initiatives Proficiency
Work History
Assistant Store Manager, 03/2019 - Current
Crate And Barrel Locations: Tigard, OR,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Walked through store areas every Hour to identify and proactively resolve issues negatively impacting operations.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Trained and managed associates in customer service and sales techniques.
  • Supervised and evaluated staff of 9 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Oversaw and improved deliveries worth over through efficient coordination of daily operations.
  • Conducted store inventories once per quarter.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Reduced customer issues by Number% with introduction of surveys and questionnaires.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Supervised team of Number employees and provided feedback on performance.
  • Maintained exceptionally clean, customer-friendly and well-run hardware department.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Used pivot tables to create detailed accounting reports to explain cost expenses.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted in meeting standards for customer service and quality.
  • Trained new-hires on procedures to better service customers.
  • Monitored security and handled incidents calmly.
  • Met or exceeded monthly sales goals as team leader
  • Supervised and evaluated staff of 8 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Supervised and evaluated staff of 9 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Cashier Manager, 05/2015 - 08/2018
Pro Audio Video Pennsauken, NJ,
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
  • Built positive relationships with customers to increase repeat business.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Mentored Number-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Assisted in increasing quarterly sales revenue 8% through Shrinkage and reduction.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Planned and prepared work schedules to assign 8 -members team to specific tasks.
  • Quickly and accurately counted drawers at start and end of each shift.
Loss Prevention Agent, 08/2012 - 08/2014
Loss Prevention City, STATE,
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
  • Identified company resources, determined client risk factors and promoted solutions to establish solid client base.
  • Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
  • Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
  • Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
  • Enhanced training processes for both clients and departments to increase overall functionality.
  • Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
  • Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked with Retail customers to understand needs and provide Quality service.
  • Saved money by implementing cost-saving initiatives that addressed long-standing problems.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Developed team communications and information for LP meetings.
  • Handled calls per to address customer inquiries and concerns.
  • Resolved problems, improved operations and provided exceptional client support.
  • Increased customer satisfaction by resolving Product or Service issues.
  • Transported Product or Service to customer locations Timeframe.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Led Type team in delivery of Type project, resulting in Result.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Monitored social media and online sources for industry trends.
  • Coached, directed and mentored engineers in Type studies, loss investigation and reporting techniques.
High School Diploma : , Expected in 06/2012
Woodhaven High School - Flat Rock, MI
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School Attended

  • Woodhaven High School

Job Titles Held:

  • Assistant Store Manager
  • Cashier Manager
  • Loss Prevention Agent


  • High School Diploma

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