LiveCareer-Resume

assistant store manager resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Cool Under Pressure
  • Order Accuracy and Delivery
  • Service-Oriented
  • Upselling and Cross Selling
  • High Energy and Stamina
  • Warm and Friendly
  • Food and Beverage Service
  • Team Player
  • Cleaning and Sanitizing
  • Transactions and Cash Handling
  • Staff Training
  • Verbal and Written CommuClairetion
  • Able to Lift 30 Pounds
  • Food Safety Standards
  • Dining Room Cleaning and Upkeep
  • Menu Memorization and Presentation
  • Customer Service and Rapport
  • Age Verification
  • High Volume Dining
  • Menu Recommendations
  • Food and Beverage Pairings
  • Decision Making
  • Detail-Oriented
  • Reliable and Responsible
  • Multitasking and Prioritization
  • Adaptable and Flexible
  • Table Monitoring and Turnover
Work History
05/2010 to Current Assistant Store Manager Crate And Barrel | Locations: Washington D.C., DC,
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Approved regular payroll submissions for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
10/2004 to 06/2008 Waiter Department Of Defense | Lakehurst, NJ,
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Inspected dishes and utensils for cleanliness.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
04/1999 to 09/2004 Waiter Department Of Defense | Natick, MA,
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Inspected dishes and utensils for cleanliness.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Expected in 02/2013 GED | Economics Lancaster High School, Lancaster, CA GPA:
Expected in 06/1997 High School Diploma | Economics Economics High Scool, Bucharest, GPA:

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Resume Overview

School Attended

  • Lancaster High School
  • Economics High Scool

Job Titles Held:

  • Assistant Store Manager
  • Waiter
  • Waiter

Degrees

  • GED
  • High School Diploma

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