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Jessica Claire
  • Montgomery Street, San Francisco, CA XXX05
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Goal-driven Assistant Store Manager with 7-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Smart asst. Store manager dedicated to providing exemplary customer service and engagement. Honest and punctual professional with numerous skills and exceptional talents.

Skills
  • Stock management
  • POS systems operations
  • Billing
  • [Software] expertise
  • Customer relations
  • Customer Service
  • Merchandising
Experience
Assistant Store Manager, 12/2013 to Current
GetgoCanfield, OH,
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Contributed to organizational initiative to achieve [Timeframe] sales, budget and other targeted goals.
  • Coached and developed store associates through formal and informal interactions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Front Counter Crew Member, 09/2011 to 09/2013
Dairy QueenNewark, OH,
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Assisted customers, including answering questions and preparing orders.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Assisted [Job title] by coaching and training new employees.
  • Poured hot beverages and filled soft drink cups to deliver to waiting guests.
  • Maintained dining and food service areas in clean, safe and sanitary manner.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
  • Reviewed orders against receipts so guests received requested items.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Poured coffee, prepared sandwiches and crafted [Type] beverages for approximately [Number] customers per shift.
  • Operated cash register, collected payments and provided accurate change.
  • Processed payments on cash register and counted back bills and change to patrons.
Housekeeper, 05/2009 to 05/2011
Prairie MeadowsAltoona, IA,
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Education and Training
High School Diploma: , Expected in 05/1989
Bell County High School - Pineville, KY
GPA:

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Resume Overview

School Attended

  • Bell County High School

Job Titles Held:

  • Assistant Store Manager
  • Front Counter Crew Member
  • Housekeeper

Degrees

  • High School Diploma

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