Dependable Assistant Store Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Skills
Customer service
Training and development
Document management
Leadership in Customer Service
Staff management
Task delegation
Efficient multi-tasker
Project management
Inventory management
Coaching and mentoring
Sales
Conflict resolution
Customer service-oriented
Timeline management
Relationship building
Teamwork and collaboration
Verbal and written communication
Goal attainment
Education
Jackson State UniversityJackson, MSExpected in – –Bachelor of Science:Accounting - GPA:
Mississippi Valley State UniversityItta Bena, MSExpected in – –Bachelor of Science:Computer Science - GPA:
Callaway High SchoolJackson, MSExpected in 2012 – –High School Diploma: - GPA:
Work History
Getgo - General Merchandise/ Stocking Coach Westfield, IN, 10/2020 - Current
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Trained new employees on proper protocols and customer service standards.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Managed inventory control, cash control and store opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Coen Markets, Inc. - Assistant Store Manager Taylorstown, PA, 02/2019 - 10/2020
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Helped with planning schedules and delegating assignments to meet coverage and service demands
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
Met or surpassed business targets regularly through employee engagement and forward-thinking planning
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Promoted professional growth and facilitated talent development of each associate to drive performance excellence
Rotated merchandise and displays to feature new products and promotions
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
Performed mandatory audits to ensure compliance in all areas were met
Served as floating manager-on-duty, MOD, to cover shift shortage
Monitored security and handled incidents calmly
Assisted Manager in interview process of prospective employees and provided feedback
Handled customer service by dealing with complaints, organizing stock and answering customer questions
Managed scheduling for store shifts to accomplish proper staffing at all times
Actionlink - Support Manager Jersey City, NJ, 11/2016 - 02/2019
Established and implemented effective training programs to maximize team performance
Trained, coached and mentored staff to ensure smooth adoption of new program
Trained employees on sales techniques, best practices and customer service procedures to minimize process issues
Immediately addressed problems with customers to promote quick and successful resolution
Identified potential shoplifters and alerted management
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Engaged with customers in a sincere and friendly manner
Priced merchandise, stocked shelves and took inventory of supplies
Supervised and directed all merchandise and shipment processing
Worked with the management team to implement the proper division of responsibilities
Cleaned and organized the store, including the checkout desk and displays
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Maintained established merchandising standards, including window, sales floor and promotional displays
Followed merchandising guidelines to present visually appealing displays
Tracked time spent on assignments each day for productivity reporting
Handled all customer relations issues in a gracious manner and in accordance with company policies
Omni Hotels - Electronics Sales Associate Indianapolis, IN, 06/2014 - 11/2016
Applied knowledge of electronics products to educate prospects and customers.
Checked to see if requested items were available from the store's inventory.
Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
Prioritized helping customers over completing other routine tasks in the store.
Stocked and replenished merchandise according to store merchandising layouts.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Contacted other store locations to determine merchandise availability.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
UPS - Package Handler City, STATE, 11/2015 - 01/2016
Sorted items according to its destination.
Estimated weights, heights and centers of balance to make precise placements.
Picked up incoming stock and delivered materials to designated locations.
Divided cargo received by account Number and intended location.
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