(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Dependable Assistant Store Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

  • Customer service
  • Training and development
  • Document management
  • Leadership in Customer Service
  • Staff management
  • Task delegation
  • Efficient multi-tasker
  • Project management
  • Inventory management
  • Coaching and mentoring
  • Sales
  • Conflict resolution
  • Customer service-oriented
  • Timeline management
  • Relationship building
  • Teamwork and collaboration
  • Verbal and written communication
  • Goal attainment
Jackson State University Jackson, MS Expected in Bachelor of Science : Accounting - GPA :
Mississippi Valley State University Itta Bena, MS Expected in Bachelor of Science : Computer Science - GPA :
Callaway High School Jackson, MS Expected in 2012 High School Diploma : - GPA :
Work History
Getgo - General Merchandise/ Stocking Coach
Westfield, IN, 10/2020 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Trained new employees on proper protocols and customer service standards.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Coen Markets, Inc. - Assistant Store Manager
Taylorstown, PA, 02/2019 - 10/2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Rotated merchandise and displays to feature new products and promotions
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Performed mandatory audits to ensure compliance in all areas were met
  • Served as floating manager-on-duty, MOD, to cover shift shortage
  • Monitored security and handled incidents calmly
  • Assisted Manager in interview process of prospective employees and provided feedback
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Managed scheduling for store shifts to accomplish proper staffing at all times
Actionlink - Support Manager
Jersey City, NJ, 11/2016 - 02/2019
  • Established and implemented effective training programs to maximize team performance
  • Trained, coached and mentored staff to ensure smooth adoption of new program
  • Trained employees on sales techniques, best practices and customer service procedures to minimize process issues
  • Immediately addressed problems with customers to promote quick and successful resolution
  • Identified potential shoplifters and alerted management
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Engaged with customers in a sincere and friendly manner
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Supervised and directed all merchandise and shipment processing
  • Worked with the management team to implement the proper division of responsibilities
  • Cleaned and organized the store, including the checkout desk and displays
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Maintained established merchandising standards, including window, sales floor and promotional displays
  • Followed merchandising guidelines to present visually appealing displays
  • Tracked time spent on assignments each day for productivity reporting
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
Omni Hotels - Electronics Sales Associate
Indianapolis, IN, 06/2014 - 11/2016
  • Applied knowledge of electronics products to educate prospects and customers.
  • Checked to see if requested items were available from the store's inventory.
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Contacted other store locations to determine merchandise availability.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
UPS - Package Handler
City, STATE, 11/2015 - 01/2016
  • Sorted items according to its destination.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Picked up incoming stock and delivered materials to designated locations.
  • Divided cargo received by account Number and intended location.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Jackson State University
  • Mississippi Valley State University
  • Callaway High School

Job Titles Held:

  • General Merchandise/ Stocking Coach
  • Assistant Store Manager
  • Support Manager
  • Electronics Sales Associate
  • Package Handler


  • Bachelor of Science
  • Bachelor of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: