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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Dependable Assistant Store Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Skills
  • Customer service
  • Training and development
  • Document management
  • Leadership in Customer Service
  • Staff management
  • Task delegation
  • Efficient multi-tasker
  • Project management
  • Inventory management
  • Coaching and mentoring
  • Sales
  • Conflict resolution
  • Customer service-oriented
  • Timeline management
  • Relationship building
  • Teamwork and collaboration
  • Verbal and written communication
  • Goal attainment
Education
Jackson State University Jackson, MS Expected in Bachelor of Science : Accounting - GPA :
Mississippi Valley State University Itta Bena, MS Expected in Bachelor of Science : Computer Science - GPA :
Callaway High School Jackson, MS Expected in 2012 High School Diploma : - GPA :
Work History
Getgo - General Merchandise/ Stocking Coach
Westfield, IN, 10/2020 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Trained new employees on proper protocols and customer service standards.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Coen Markets, Inc. - Assistant Store Manager
Taylorstown, PA, 02/2019 - 10/2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Rotated merchandise and displays to feature new products and promotions
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Performed mandatory audits to ensure compliance in all areas were met
  • Served as floating manager-on-duty, MOD, to cover shift shortage
  • Monitored security and handled incidents calmly
  • Assisted Manager in interview process of prospective employees and provided feedback
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • Managed scheduling for store shifts to accomplish proper staffing at all times
Actionlink - Support Manager
Jersey City, NJ, 11/2016 - 02/2019
  • Established and implemented effective training programs to maximize team performance
  • Trained, coached and mentored staff to ensure smooth adoption of new program
  • Trained employees on sales techniques, best practices and customer service procedures to minimize process issues
  • Immediately addressed problems with customers to promote quick and successful resolution
  • Identified potential shoplifters and alerted management
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Engaged with customers in a sincere and friendly manner
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Supervised and directed all merchandise and shipment processing
  • Worked with the management team to implement the proper division of responsibilities
  • Cleaned and organized the store, including the checkout desk and displays
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Maintained established merchandising standards, including window, sales floor and promotional displays
  • Followed merchandising guidelines to present visually appealing displays
  • Tracked time spent on assignments each day for productivity reporting
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
Omni Hotels - Electronics Sales Associate
Indianapolis, IN, 06/2014 - 11/2016
  • Applied knowledge of electronics products to educate prospects and customers.
  • Checked to see if requested items were available from the store's inventory.
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Contacted other store locations to determine merchandise availability.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
UPS - Package Handler
City, STATE, 11/2015 - 01/2016
  • Sorted items according to its destination.
  • Estimated weights, heights and centers of balance to make precise placements.
  • Picked up incoming stock and delivered materials to designated locations.
  • Divided cargo received by account Number and intended location.

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Resume Overview

School Attended

  • Jackson State University
  • Mississippi Valley State University
  • Callaway High School

Job Titles Held:

  • General Merchandise/ Stocking Coach
  • Assistant Store Manager
  • Support Manager
  • Electronics Sales Associate
  • Package Handler

Degrees

  • Bachelor of Science
  • Bachelor of Science
  • High School Diploma

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