Forward-thinking Assistant Store Manager with extensive knowledge of Cannabis. Known for success in retail industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services. Skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Skills
Skills Used
Cash handling
Retail Management
Team Lead
Customer Service Certified
Forklift Certified
Prioritize responsibilities based upon organizational goals and objectives. Use of critical thinking skills and sound judgement to make mission critical decisions that support the organization’s purpose.
Advanced level knowledge of MS Office Word and PowerPoint
Basic level knowledge of Excel
CDL A permit
Speak some Spanish
Key Holder Experience
Bar helper experience
Business Leadership
Assignment Delegation
Sales Tracking
Performance Monitoring and Evaluation
Hiring and Training
Originality and Creativity
Mathematical Calculation and Reasoning
Retail Operations
Strategic Merchandising
Inventory Control
Pricing and Markdowns
Focus and Follow-Through
Store Opening and Closing
POS Systems
Coaching and Mentoring
Problem Anticipation and Resolution
Attention to Detail
Consultative Sales
Customer Service
Vendor Negotiations
Merchandise Stocking and Replenishing
Work History
09/2017 to Current
Assistant Store Manager 1 (Sales Supervisor)Chambersburg Area School District – Chambersburg, PA,
Maintained positive customer relationships by responding quickly to customer service inquiries.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
07/2017 to 09/2020
Event StaffKennelwood Inc – Saint Louis, MO,
Provided exceptional customer service to all guests and escalated concerns where needed.
Welcomed guests to events, checked invitations and oversaw proper seating.
Alerted guests of venue rules and reported infractions or violations to appropriate parties.
Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Kept watchful eye on game room participants, monitoring compliance with safety protocols and stepping in to correct unsafe behaviors and protect fellow guests.
Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
Set up event facilities and equipment, cleaned areas and organized supplies.
11/2016 to 03/2017
Overnight Stock CrewShopRite – City, STATE,
Unloaded arriving product stock and moved to store display areas.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Removed all boxes and related trash from sales floor and processed through compactors.
Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
03/2015 to 07/2016
Customer Service RepresentativeU-Haul – City, STATE,
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Responded proactively and positively to rapid change.
Trained new personnel regarding company operations, policies and services.
Education
Expected in
BA: Law & Justice Rowan University - Glassboro, NJ GPA:
Accomplishments
I usually made everyone laugh while staying focused on my daily list of responsibilities in the store
In my opinion, if my work team feels good we will perform well
Supervised team of 5 staff members.
Documented and resolved an inventory discrepancy Issue which led to the accurate and efficient delivery of a large customer order.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved 5% increase in profits over previous year by taking accountability and providing a better customer experience throughout the customer journey.
Certifications
Certified Forklift Operator, LL Flooring - 5 years
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