Assistant Store Manager April 2003 to November 2013Wal-Mart Stores Inc － Houston, TX
Successful implementation of company's Inventory control program to better maintain the in stock of the store.
Successful implementation of internal policies and procedures to improve associates performance and better customer service.
Successfully implemented no overtime policy while improving key indicator results.
Successfully implementation of Score Card programs to helped correct staffing issues.
Successfully achieved yearly planed budget.
Store axed the company expectation budget per the year by a 7%.
Ability to maintain the store standards to company expectation.
Quick responder/ Decision maker.
Successfully achieved project assignment on timely manner.
Successfully achieve new store set up projects.
Responsibilities: Training store staff, (Groups of 20 people 2 times per day) in different areas of the store, Training consisted on reviewing orientation regarding products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.
Promotes sales by demonstrating merchandise and products to customers.
Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications and establishing personal networks, Contributes to team effort by accomplishing related results as needed.
Sales Associate March 2000 to April 2003Wal-Mart Stores Inc － Houston, TX
Successfully used of the company's SMART system to manage inventory.
Ability to control shrink in the area I ran.
Successfully implementation of the inventory control policy to maintain inventory accuracy.
Successfully learned and audited every SSC staff level job within the corporation.
Ability to work as a team with the sales floor associates and inventory control team to better the sales of the department.
Responsibilities: Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working.
Engage the customer through conversation.
Determine the customer's needs.
Provide product knowledge to customers through the features, values and benefits of each product Suggestively sell additional items and services that the customer may not have anticipated they will need.
Handle returns/complaints effectively.
Actively participate in all programs and procedures that drive sales.
Correctly handle all register transactions.
Work with other store associates to achieve an excellent customer service, product knowledge and follow through.
Ensure the store is neat, clean and organized throughout each business day.
Receive and display product shipments on store retail shelves.
Know where products are located within the store.
Be aware of current promotional items and the correct pricing.
Work with fellow associates to insure that Asset Protection standards are met all the time.
Participate in store opening and store closing duties.
Performs related duties as required.
Managing the cash and finance operations for the store, performing nightly and weekly close operations.
Coordination with cash control procedures, safe operations, deposits and individual and store balancing of funds.
Front end management, customer service skills, loss prevention and product ordering / inventory review, time management skills, solid interaction techniques with a multiple range of ages, cultures and personalities.
Ability to implement food safety operation and procedure, comply with the local Serve safe regulation and guidelines.
Houston Community College - Cosmetology LicenseNorth Harris Tomball College
Associates in Arts DegreeLone Star College
Undergraduate Degree : Business AdministrationAmerican Public UniversityBusiness Administration
Over 12 years working in a global retail company handling different positions that helped develop my knowledge and skills Coordination/Organization Communication / Leadership Business Operation
Office Administration Supervision/Training Store Planning
food safety, Maintains inventory, maintain inventory, inventory levels, Inventory control, loss prevention, sales, sales training, store manager