Assistant Store Manager resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Seeking a challenging retail store management position where I can utilize my proven track record in retail sales management to contribute leadership and interpersonal skills to the benefit of a world class organization.
Skills
4 years in retail and
restaurant management. 8 years in retail wireless experience in sales,
marketing, billing, customer support, phone repairs, technical
troubleshooting, inventory, store, employee, and cash management.
Demonstrated ability of
establishing a retail environment that encourages positive
customer experience and promotes realization of sales targets.
Passionate about
setting direction, floor leadership and coaching and developing teams goals utilizing positive motivation while maintaining a culture of high
accountability.
Work History
Assistant Store Manager, 05/2012 to Current Weis Markets, Inc. – , ,
Responsibilities include floor leadership, coaching and developing reps to accomplish sales and team quotas.
Oversee daily operations of an "A" volume Sprint retail store.
Direct sales floor activities, assist customers and handle customer concerns and escalations.
I have also taken responsibility for coaching and development of new sales reps as well as having full accountability for our Service and Repair business.
Lead Retail Consultant, 11/2011 to 04/2012 Comcast – , ,
Responsibilities include helping out other sales reps on sales floor while having my own sales quota.
Also have store opening and closing responsibilities and other developmental duties to progress my career path such as performing coaching, inventory, handling escalations, and sales training.
Retail Consultant, 10/2010 to Current The Reformation – , ,
Responsibilities include retail sales of Sprint products and services with monthly sales quotas.
Also includes service and repair duties in helping customers with their phone issues and receiving payments.
Also have various other developmental duties assigned by management.
Agent Manager, 2007 to 08/2010 Amerilink Wirelesss - Cellular One – , ,
Responsibilities include servicing all of our authorized dealers in the Ardmore, Durant OK and Sherman TX area.
Was the main point of contact for them and our customers.
Trained them on all cellular one plans and equipment.
Resolved all customer related issues and agent issues.
Helped them with marketing and sales of cellular one products and services.
Provided them with all cellular one literature and promotional materials, sold them all phones and other equipment and pre paid products as well.
Handled all handset repairs and troubleshooting for customers and agents.
Store Manager, 09/2003 to 2007 Amerilink Wireless – , ,
Responsibilities include planning, organizing, implementing and controlling sales and marketing activities.
Servicing our authorized agents and helping them with marketing of our products and service; and providing them with the necessary knowledge of Amerilink wireless communication and the wireless industry in general.
Also had administrative duties as well including employee scheduling and training, time clock management and overseeing inventory control.
Other daily operations including efficient courteous handling of customer requests, billing issues, service problem resolution, bill payments, daily sales reports and bank deposits as well as technical troubleshooting and phone repairs.
Education
Associate of Arts: , Expected in Murray State College - Tishomingo, OK GPA:
Accomplishments
Achieved World Class 5 times over the last 2 years and first store in our area to achieve World Class!
#1 in Composite Score for DFW North district in 2012
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