Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • POS systems operations
  • Stock management
  • Sales Techniques
  • Records maintenance
  • Customer Service
  • Sales strategies
  • Workforce Management
  • Billing
  • Merchandising
  • Customer relations
  • Helpdesk administration
  • Network configuration
  • Troubleshooting
  • Organization
  • Time management
Education and Training
Valley View High School Valley View, TX Expected in : - GPA :

Certification

Computer and Internet specialist

Certifications
  • Certified Computer and Internet Specialist, South Texas College - 2019
Experience
Abc Appliances And Repair Services - Assistant Store Manager
Tampa, FL, 02/2021 - 04/2021
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Built proactive and productive relationships with business agents to maintain operational efficiency.
  • Built proactive and productive relationships with employees and business agents to maintain operational efficiency.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Coached and developed store associates through formal and informal interactions.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
Founding Farmers - Bartender
Washington, DC, 06/2019 - 01/2021
  • Balanced daily registers and generated sales reports for management.
  • Created signature beverages to increase overall revenue and patron loyalty.
  • Produced and balanced daily and weekly sales reports.
  • Poured wine, beer and spirits for dining room patrons.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Kept detailed inventories of bar supplies and stocked work areas.
  • Restocked beer and liquor on regular schedule and after special events.
  • Increased average ticket amounts by upselling customers from shelf to premium brands.
  • Collected food, wine and appetizer orders from patrons.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Ordered inventory to meet expected demand with adequate stock.
Cycle Gear Inc. - Sales Associate
Centerville, OH, 03/2018 - 01/2020
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Facilitated smooth and timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Negotiated and closed deals with minimal oversight.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
First Watch Restaurants - Cashier
Sea Ranch Lakes, FL, 01/2018 - 07/2019
  • Helped customers find specific products, answered questions and offered product advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Inspected items for damage and obtained replacements for customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

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Resume Overview

School Attended

  • Valley View High School

Job Titles Held:

  • Assistant Store Manager
  • Bartender
  • Sales Associate
  • Cashier

Degrees

  • Some College (No Degree)

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