Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.
Level-headed Healthcare professional dedicated to providing quality patient care, including companionship and support. Remains calm and effective in difficult and stressful situations. Excellent ability to defuse stressful situations and manage behavioral needs with grace.
- Sales
- Invoicing
- Scheduling
- Client Needs Assessment
- Sales Goals
- Invoice Processing
- Cleaning
- Call Volume Analysis
- Quality Management
- Customer service
- Organization
- Cash register operation
- Clerical
- Organization and Time management
- Detail-oriented
- Good listening skills
- Supervision
- Computer skills
- Multitasking abilities
- Teambuilding
- Responsible
- Patient Care
- HIPAA Compliance
- Patient Assistance
- Dementia Knowledge
- Rehabilitation
- Bathing
- Patient Bathing
- Infection Control
- Emotional Support
- Privacy and confidentiality
- Patient Assessments
- Companionship and emotional support
- Responding to emergencies
- Documenting behaviors
- Compassionate caregiver
- Trustworthy companion
Tampa, FL, 01/2002 - 06/2010
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Cincinnati, OH, 07/2010 - 09/2015
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve skills.
- Performed basic standardized wound care procedures by applying hot and cold packs and applying dressings and bandages to patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
Salt Lake City, UT, 10/2015 - 02/2021
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Executed billing tasks and recorded information in company databases.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Handled account payments and provided information regarding outstanding balances.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
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School Attended
- Owen County High School
Job Titles Held:
- Assistant Store Manager
- STNA
- Customer Service Representative
Degrees
- High School Diploma
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