Assistant Store Manager Resume Example
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ASSISTANT STORE MANAGER
Summary
Secure a long-term career with H&M. Offering strong leadership skills coupled with excellence in customer orientation in order to orchestrate daily operations and goals. Looking to obtain a challenging position offering growth in the area with the philosophy of customer support and complete satisfaction.
Highlights
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Accomplishments
District "Loyalty Champion & Trainer" - December 2015-September 2016
"#1 in Catering Sales"
Recognition - December 2014
"Store
of the Quarter" Award - September 2014
"Sale
Leader of the Quarter" Award - April 2014
"Team Leader" & "Bronze Hat Award" - May 2008
Experience
02/2015 to 09/2016
Assistant Store ManagerAbc Fine Wine － Lakeland , FL
- Promote and model legendary service
- Create a culture of hospitality in the store and salon
- Understand, manage and execute the GEM Program in accordance with company standards
- Build success through the development and optimization of people Recruit and retain top talent
- Establish clear goals and objectives to focus the team on achieving superior results
- Provide coaching, training, and feedback to improve associates' performance on a daily basis
- Manage sales floor and drive retail and salon sales by addressing guest concerns, coaching associates, and maintaining loss prevention guidelines
- Track, analyze, and leverage guest survey results/comments to reinforce desired behaviors and act upon opportunities for improvement
- Demonstrate knowledge and passion for company products and services Address all guest concerns and questions promptly and with professionalism
- Schedule staff effectively in consideration of store traffic and key store initiatives
- Recruit, interview, and hire non-management staff in accordance with company hiring policies and procedures
- Supervise the management of the POS system and approves all cash wrap management, cash auditing, and tip reporting Ensure all company policies, standards, and procedures are consistently followed
- Promote company sales and loyalty programs to meet or exceed goals in support of company initiatives and brand standards
- In the absence of general manager, facilitate and lead non-management new hire orientation, all store internal and external sales and product training and education, and oversees the completion of learning maps
- Maintain accountability for sales floor leadership, using key business and financial indicators to monitor individual and team progress
- Protect assets of Ulta through guest service and operational processes, inclusive of all loss prevention audit criteria and sales floor leadership
10/2014 to 02/2015
Catering Sales District ManagerRite Aid － Baltimore , MD
- Sustain high service standards, retain established clients and cultivate new business.
- Create and implement local store marketing programs.
- Provide the ultimate guest experience by ensuring their expectations were exceeded.
- Train and develop catering staff in territorial restaurants.
- Established best practices for catering operations which are still in use today.
- Attend networking events such as those associated with the Chamber of Commerce.
- Promote goodwill within the community through partnerships with local schools, churches, & non-profit organizations, including fundraisers and partners in education.
- Report daily & weekly recaps of sales calls to the Operations team.
- Provided pre-event and post-event financial support documentation, weekly budget forecasts, and accrual reports.
- Met with all clients and partnered with Chefs / banquet staff to ensure seamless operations during all events.
- Oversee all financial details, managed receipts, billing, and expenditures.
- Ordered supplies, equipment and negotiated best prices with vendors.
- Oversee all aspects of social and corporate catering events within Utica/Rome territory.
- Served a diverse clientele, including social clients, administrative assistants, business owners, show producers, executive managers, and convention, wedding, and meeting planners on events serving to 600 guests.
05/2014 to 10/2014
Store Manager TraineeExpress, Inc. － Towson , MD
- Maximize sales Control expenses
- Coach and develop store associates
- Manage the inventory, ordering, personnel, and customer relations
- Create monthly budgets
- Perform quarterly inventories as well as bi-weekly partial inventories
- Scheduling and training
- Merchandize displays
- Keep information and data well organized
- Display professionalism in associate and customer interactions
- Carryout all stocking and cleanliness duties
- Delegate duties to Shift Managers.
01/2013 to 05/2014
Sales LeaderPier 1 Imports － City , STATE
- Perform merchandising and freight flow responsibilities
- Train and develop store staff in customer service techniques
- Monitor and implement corporate programs in sales and merchandising
- Direct large store team to create a sales environment that consistently meets expected sales goals.
- Maximize customer experience per customer visit by determining her needs, telling her something new, and executing active selling behaviors that will entice her to buy our product
- Maintain the visual appeal of the store
- Supervise associates engaged in sales Coach associates on their opportunities and celebrate their strengths
- Perform open and close store functions, prepare bank deposits, log inventory adjustments, identify weekly and daily sales and sale targets, complete customer orders, reconcile cash receipts, and ensure proper floor coverage within fiscal guidelines
- Had been delegated the following Departments of Responsibilities: Upkeep of the Order Tracker: ensuring associates are following proper company policies and procedures in regard to the ordering process, checking "past due" orders regularly and communicating with customers of our holding policy Supply ordering: all maintenance, stock room, sales floor, and office supplies Markdowns and/or price change tasks Revisit sale signage regularly Plan and execute transitions on the sales floor Prepare and set monthly sales
03/2005 to 01/2013
Guest Service Department ManagerMacClark Restaurants － City , STATE
- Builder and leader of customer-focused team; instill a shared, enthusiastic commitment to customer service as a key driver of restaurant goal attainment
- Lead by example and ensure the execution of all safety, quality, cleanliness and value and store operation policies
- Proficiency and adaptability with industry specific technology
- Managed a shift of up to 15 employees
- Responsible for customer satisfaction, food quality, waste control, cash control, shift paperwork and a deposit
- Primary Responsibilities Supervise production line operation in accordance with plant policies and procedures
- Train and coach production line, service, and cashier employees.
- Responsible for updating and merchandising monthly promotional products.
- Responsible for shift schedule to includ: work station assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations
- Coordinate production start ups, shutdowns, and changeovers
- Responsible for quality control
- Make adjustments as necessary during shift to produce product within specifications
- Reject product outside of specifications
- Communicate with other Shift Supervisors and Restaurant Manager
- Ensure a clean and safe work area
- Perform all positions in production and service as necessary
Education
June 2007
Regents Diploma with High Honors: Advanced StudiesIlion Junior/Senior High School － City, State
February 2008
Speech TherapyThe College of Saint Rose － City, State
Pharmacy Technician ProgramMohawk Valley Community College － City, State
Qualifications
Sales, Coaching, Quality control, Merchandising, Administrative, Recruiting, Appointment setting, Auditing, Budgeting, Cashier, Scheduling, Customer relations, Customer satisfaction, Documentation, Employee development, Leadership, Loss prevention management, Marketing, Merchandising, Networking, Organization, Reporting, Retail, Safety, Selling
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Resume Overview
School Attended
- Ilion Junior/Senior High School
- The College of Saint Rose
- Mohawk Valley Community College
Job Titles Held:
- Assistant Store Manager
- Catering Sales District Manager
- Store Manager Trainee
- Sales Leader
- Guest Service Department Manager
Degrees
- Regents Diploma with High Honors : Advanced Studies
Speech Therapy
Pharmacy Technician Program
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