Assistant Store Manager Resume Example Fairmount General Store

ASSISTANT STORE MANAGER

Summary

Goal-driven Assistant Store Manager with [Number]-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in controlling inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings.

Create consistent and positive customer experiences through proactive management of team activities and store operations. Skillfully monitor and adjust processes to meet changing demands, increase efficiency and boost revenue. Deliver exceptional leadership to all employees.

Pragmatic Assistant Store Manager delivering exemplary sales and marketing skills. Bilingual and effective in working with peers, sales associates and upper management.

Skills

Sales strategies
Customer relations
Transcription
Filing
Office management
Product ordering
Safe counting
Records maintenance
Issue resolution
Billing
Merchandising
Sales techniques
Records management
Store growth planning
Leadership development
Creating store processes
Customer outreach
Building brand awareness

Managing retail build outs
Insurance billing
Customer service
Problem resolution
Administrative support
Business operations
Team building
Relationship development
Invoice generation
Process improvement
Team management
Project organization
Communications
Supervision
Inventory management
First Aid/CPR
Organization

Experience

06/2016 to 08/2019

Assistant Store ManagerFairmount General Store － Fairmount , TX

Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Built proactive and productive relationships with [Job title] and business agents.
Maintained organized store, responded to customer complaints and answered questions quickly.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Processed credit and debit card payments and returned proper change for cash purchases.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Promoted and supported strong relationships with local community organizations in surrounding area.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

04/2006 to 11/2008

DispatcherLandstar Owner Operators Bcos － Fairmount , TX

Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
Supervised driver dispatching, route planning and vehicle tracking for over [Number][Job title] drivers.
Maintained current knowledge of all personnel in field and all completed deliveries or delays.
Accurately and efficiently responded to over [Number] daily requests.
Quickly determined locations and needs of [Number] hourly callers to accurately send [Job title] or [Job title] for assistance.
Scheduled and dispatched over [Number] daily roadside assistance calls based on caller locations and available employees.
Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
Kept detailed and updated records of calls in physical and electronic databases.
Answered customer requests with information about product availability, shipping information and status updates.
Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Managed daily delivery and work schedules to maximize coverage.
Improved operations by working with team members and customers to find workable solutions.
Learned [Task] and [Task] to support office needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Completed [Type] project resulting in [Result].
Answered [Number] calls per [Timeframe] to answer customer questions.
Recognized by management for providing exceptional customer service.
Handled all delegated tasks, including [Task] and [Task].

05/1996 to 07/1998

Medical ReceptionistStatCare LLC － Beaumont, TX

Maximized office efficiency by answering more than [Number] incoming calls per day to provide office information and transfer calls to desired personal.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy [Type] office with [Number] providers.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Updated group medical records and technical library to support smooth office operations.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Interviewed patients to collect medical information and insurance details.
Informed patients of financial responsibilities prior to rendering services.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Answered multi-line phone system and directed callers to requested personnel and departments.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Took messages from patients and promptly relayed to appropriate staff.
Set up appointments for physician visits and procedures using calendar software.
Observed strict HIPAA guidelines at all times according to company policy.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Processed patient payments and scanned identification and insurance cards.

Education and Training

02/1996

Medical Office Assistant : Accounting, Transcription, Medical Office, EtcDelta Institute Career College － Beaumont, TX

Resume Overview

Companies Worked For:

Fairmount General Store
Landstar Owner Operators Bcos
StatCare LLC

School Attended

Delta Institute Career College

Job Titles Held:

Assistant Store Manager
Dispatcher
Medical Receptionist

Degrees

Medical Office Assistant : Accounting, Transcription, Medical Office, Etc

Assistant Store Manager Resume Example

Resume Score: 80%

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