assistant store manager resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Experienced banking professional looking to obtain a position in a fast-paced financial environment. Numerically savvy, exceptional communication skills, and committed to processing high volumes of error free transactions. A trustworthy and reliable individual with an in-depth knowledge of banking products and services.
Skills
Staff management
Team leadership
Efficiency
Cash handling experience
Client relationship management
Education and Training
Upper Moreland High SchoolWillow Grove, PAExpected in 06/2003 ā āHigh School Diploma: - GPA:
Experience
Ben Bridge Jeweler - Assistant Store Manager Gilbert, AZ, 03/2012 - 03/2015
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Promoted and supported strong relationships with local community organizations in surrounding area.
Coached and developed store associates through formal and informal interactions.
Mentored team on effective upselling and cross-selling techniques.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Assessed, optimized and elevated operations to target current and expected demands.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Lively - Store Supervisor New York, NY, 01/2011 - 03/2012
Facilitated business goals by coaching and observation to drive results throughout store team.
Demonstrated great teamwork skills with staff members involved in customer service and operations.
Reordered stock to replenish inventory without interruption to production
Stepped in to assist Store Manager and Assistant Manager with special projects, including compliance and new hire training, promoting desire to learn new tasks while gaining additional responsibilities.
Inspected, maintained and cleaned Penny Arcade for customer coin counting, increasing machine lifetime and accuracy.
Carried out duties within fast-paced retail environment.
Bent, lifted, opened, and moved boxes and bags of coin and currency shipped in from Brinks weighing up to 25 pounds.
Received deliveries and processed all incoming shipments by scanning packages and updating orders in Currency Management system.
Trustco Bank - Head Teller Rotterdam, NY, 06/2006 - 01/2011
Verified amounts and integrity of every check or funds transfer.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Counted as much as $250K + in daily funds with manual and machine-assisted methods.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Maintained optimal financial controls by securing funds and making accurate transactions.
Greeted and assisted over 100 customers per day professionally and courteously.
Balanced bank's vault with over $250K in it daily.
Kept teller window areas clean, organized and fully stocked.
Completed monthly audits and managed overdraft reports.
Performed currency transaction reports for foreign currency.
Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
Trained new associates in banking procedures.
Performed basic administrative tasks such as handling phone calls, inquiries, and emails, regarding banking products.
Served approximately 80-100 customers each shift, remaining composed and professional even in high-stress situations.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Responsible for daily scheduling for team of 10-18 employees.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Intrust Bank - Teller Valley Center, KS, 09/2004 - 06/2006
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Verified amounts and integrity of every check or funds transfer.
Liaised between bank branches regarding best practices and operations.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Supplied tellers with coin and currency as needed.
Received regional branch recognition award for outstanding customer service.
Managed opening and closing times for the store.
Examined checks for identification and endorsement.
Reported daily averages and shortages to operations department.
Processed cash withdrawals.
Maintained confidentiality of bank records and client information.
Adhered to regulatory and company security and audit procedures.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Trained employees on cash drawer operation.
Delivered prompt, accurate and excellent customer service.
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