Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Skills
Assignment Delegation
Originality and Creativity
Goal Setting
Staff Scheduling
Sales Promotion
Verbal and Written Communication
Focus and Follow-Through
Recruitment and Hiring
Cost Reduction
Employee Motivation
Customer Service Management
Problem Anticipation and Resolution
Mathematical Calculation and Reasoning
Training Management
Finance and Accounting Oversight
Records Organization and Management
Performance Assessment
Supplier Monitoring
Financial Statement Review
Customer Relations
Word Processing
Direct Sales
POS Terminal Operations
Sales Coaching
Multitasking and Prioritization
Money Handling
Inventory Tracking and Management
Information Security
Desktops, Laptops and Mobile Devices
Calendar Management
Payroll Administration and Timekeeping
Data Analysis
Quality Assurance
Work History
07/2015 to Current
Assistant Store ManagerSalvation Army Usa – Danville, IL,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Approved regular payroll submissions for employees.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Rotated merchandise and displays to feature new products and promotions.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
09/2014 to 06/2015
Customer Service RepresentativeCuso Financial Services, L.P. – Williston, VT,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cultivated customer loyalty, promoted repeat business and improved sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Answered constant flow of customer calls with minimal wait times.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Recommended products to customers, thoroughly explaining details.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Offered advice and assistance to customers, paying attention to special needs or wants.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Promoted available products and services to customers during service, account management and order calls.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
09/2012 to 06/2015
Polysomnographic TechnologistAmita Health – Frankfort, IN,
Explained study procedures, findings and diagnoses to patients to promote understanding of disorders and recommended treatments.
Entered data and findings into patients' medical history files using [Software].
Performed routine positive airway pressure, interface fitting and desensitization.
Selected and calibrated appropriate equipment for testing to make adjustments and verify proper functioning.
Operated closed-circuit television cameras to record patient sleep activities and observe patient during tests.
Operated polysomnography equipment to record electrical activity of brain waves and other physiological variables.
Followed “lights on” procedures to verify integrity of collected data.
Followed “lights out” procedures to establish baseline values such as heart rate and oxyhemoglobin saturation.
Applied electrodes and sensors to patients for sleep studies.
Studied polysomnograms to recognize abnormal respiratory patterns and arrhythmias.
Summarized technical data to assist physicians to diagnose brain, sleep or nervous system disorders.
Updated electronic medical records with current patient data and physician notes.
01/2004 to 02/2007
Correctional OfficerState Of Montana – Warm Springs, MT,
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
Prepared, processed and maintained forms, reports, logs, records and activity journals.
Education
Expected in to to
Associate of Science: Respiratory Therapy Lone Star College System - Spring, TX GPA:
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