LiveCareer-Resume

Assistant Store Manager resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Dedicated and hardworking Assistant Store Manager, able to lead and motivate retail workers to provide exceptional service every time. Knowledgeable about all aspects of store operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.

Skills
  • POS systems operations
  • Stock management
  • Sales techniques
  • Billing
  • Merchandising
  • Customer relations
  • Records maintenance
  • Creating store processes
  • Managing retail build outs
  • Building brand awareness
  • Customer outreach
  • Leadership development
  • Problem resolution
  • Organization
  • Insurance billing
  • Customer service
  • Administrative support
  • Supervision
  • Team management
  • Inventory management
Education and Training
Lakeland College Mattoon, IL, Expected in Associate of Science : Retail Management - GPA :
Experience
Big Lots - Assistant Store Manager
Somers Point, NJ, 02/2020 - Current
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Processed credit and debit card payments and returned proper change for cash purchases.
Big Lots - Assistant Store Manager
Speedway, IN, 01/2016 - 11/2019
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
St. Joseph Health - Medical Office Manager
Petaluma, CA, 03/2006 - 12/2015
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Improved productivity initiatives, managed accounts, coordinated itinerary and scheduled client and leadership appointments.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Prepared departmental budgets, analyzing of historical data, projected spending and actualized costs.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.

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Resume Overview

School Attended

  • Lakeland College

Job Titles Held:

  • Assistant Store Manager
  • Assistant Store Manager
  • Medical Office Manager

Degrees

  • Associate of Science

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