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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Summary

Diligent Assistant Store Manager with over 10 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Skills
  • Stock management
  • POS systems operations
  • Records management
  • Sales Techniques
  • Workforce Management
  • Customer relations
  • Issue resolution
  • Merchandising
  • Strategic Planning
  • Sales strategies
  • Billing
  • Profit and loss accountability
  • Sound judgment
  • Schedule management
  • Employee development
  • Recruiting and hiring
  • Policy/program development
  • Cost analysis and savings
Experience
Assistant Store Manager
City, StateCompany Name/Feb 2016 to Current
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Built proactive and productive relationships with management team and business agents to maintain operational efficiency.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Contributed to organizational initiative to achieve WTD, MTD, and YTD sales, budget and other targeted goals.
  • Coached and developed store associates through formal and informal interactions.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Department Supervisor
City, StateCompany Name/Mar 2015 to Feb 2016
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Trained and mentored new associates on department policies and procedures.
  • Supervised 10 to 15 employees in multiple departments and delegated each one with tasks and responsibilities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Put together store's large displays.
Department Manager
City, StateCompany Name/Jun 2010 to Feb 2015
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Worked closely with sales associates to complete tasks.
  • Delegated work to staff, setting priorities and goals.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Followed all safety protocols and company processes and procedures.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Coached, trained and mentored new team members and manager trainees.
Education and Training
High School DiplomaHazleton Area High SchoolJun 2010City, State
Accomplishments
  • Safety Team Member/Captain-Lowe's
  • Safety Team Member-Walmart
  • Voice Team Member/Captain-Lowe's
  • Power Equipment Certified- Pick, Forklift, Narrow Aisle Reach, Powered Pallet Jack
  • Multiple Customer Satisfaction Awards-Lowes
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Resume Overview

School Attended

  • Hazleton Area High School

Job Titles Held:

  • Assistant Store Manager
  • Department Supervisor
  • Department Manager

Degrees

  • High School Diploma

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