Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.
  • Human Resources Certification
  • New employee orientations
  • Compensation and benefits
  • Termination procedures
  • FMLA comprehension
  • Trained in FMLA/ADA/EEO/WC
  • MS Office proficient
  • Team building
  • Employee recruitment
  • Business mediation
Work History
Assistant Store Manager, 04/2014 to 09/2014
Follett CorporationCommerce, GA,

  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Developed and facilitated all new-hire orientations.
  • Conducted employment verifications and investigations.
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
  • Conducted job analysis and job evaluations, resulting in quality job specifications.
  • Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Conducted store inventories once per quarter.
  • Planned budgets and authorized payments and merchandise returns.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Counted cash drawers and made bank deposits.
Shipping and Receiving Clerk, 07/2012 to 04/2014
Indus Technology, Inc.Loma Portal, CA,
  • Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
  • Compares identifying information and counts, items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
  • Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages.
  • Routes items to departments.
  • Maintains inventory of shipping materials and supplies.
  • Operate tier-lift truck or use hand-truck to move, convey, or hoist shipments from shipping-and-receiving platform to storage or work area.
  • Trained staff on material handling processes to reduce shipping times.
  • Forecasted manpower requirements based on daily workload and company targets.
Reading Interventionist, 07/2009 to 2012
Horry County SchoolsConway, SC,
  • Observed and student performance and kept thorough records of progress.
  • Tutored children individually and in small groups to help them with difficult subjects.
  • Established clear objectives for all lessons, units and projects.
  • Encouraged students to persevere with challenging tasks.
  • Set and communicated ground rules for the classroom based on respect and personal responsibility.
  • Identified early signs of emotional, developmental and health problems in students and followed up with parents.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Mentored and counseled students with adjustment and academic problems.
  • Implemented remedial programs for students requiring extra assistance.
  • Improved students' reading levels through guided reading groups and whole group instruction.
  • Increased student's English test scores by 14% through private tutoring and special attention.
Secretary, 07/1989 to 07/2009
Amazon.Com, Inc.Commerce City, CO,
  • Handled multifaceted clerical tasks(data entry, filing, records management and billing) as the assistant to the registrar and admissions offices.
  • Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students.
  • Quickly became a trusted assistant known for "can-do" attitude, flexibility and high-quality work Provides administrative staff support to a school executive.
  • Organizes and coordinates activities of the unit.
  • Drafts correspondence, memorandum, speeches, position papers, program/grant proposals and other written documentation.
  • Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new students.
  • Established strong relationships to gain support and effectively achieve results.
  • Helped coordinate dozens of recruitment events (average of 12 large gatherings per year) that contributed to consistently high enrollment levels.
  • Entrusted to manage office in the principals' absence.
  • Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls; and prepared official school correspondence.
  • Developed innovative PowerPoint presentation used by the Office and Principal to market support programs to potential staff.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
Instrumentation Technician, 07/1989 to 08/1993
Pillar InnovationsScott Depot, WV,

  • Communicated with customer staff and outside contractors in the calibration, repair and operation of equipment as necessary and coordinates with outside contractors regarding repairs covered by maintenance agreement.
  • Installed and upgrade equipment software/firmware, and modular parts.
  • Complied with company policies and procedures and adheres to company standards.
  • Performed work in accordance with approved equipment, calibration, maintenance and safety procedures.
  • Performed other duties as required.
  • Analyzed test results to locate and determine causes of malfunction.
  • Interpreted schematic blueprints, wiring diagrams, performance specifications and service manuals.
  • Maintained and repaired well production and automation equipment.
  • Inspected each major piece of equipment, including blenders, hydration, pumps, chemical additive units and coil tubing units for proper operation.
  • Confirmed correct hook-up of sensor lines and complete information display.
Drum Filler, 04/1986 to 07/1989
Austin Industrial/ ChevronCity, STATE,
  • Filled or emptied equipment and containers by pumping, opening valves, scooping, dumping, scraping, or shoveling liquid, gaseous, or solid materials.
  • Weighed materials and writes or stencils identifying information on containers.
  • Fastened caps or covers on container, or screws bungs in place.
  • Transported materials, using fork lift truck.
  • Cleaned stills and other equipment, using detergents, brushes, or scrapers.
  • Loads railroad cars or trucks.
  • Delivered samples to laboratory.
  • Cleaned work area.
  • Prepared materials by pulverizing, milling, crushing, or liquefying.
  • Painted containers, using spray gun.
Bookkeeper/Training Coordinator, 05/1984 to 04/1986
United American Insurance CoCity, STATE,
  • Received cash and check receipts, maintained ledger book and compute record of bank deposits.
  • Wrote and distributed employee and contractor checks.
  • Posted billing and ran various invoices for member and non-member agencies.
  • Organized materials for various training sessions, registered participant prepared room and organized catering.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Managed and responded to all correspondence and inquiries from customers and vendors.
  • Communicated with customers to identify and resolve outstanding payments.
Receptionist/Information Specialist, 01/1983 to 04/1984
Golden Triangle Nursing HomeCity, STATE,
  • Answered phones.
  • Greeted and assisted visitors.
  • Handled general administrative duties, such as filing, faxing, copying.
  • organized mailing of monthly newsletter.
  • Worked closely with other team members to plan, design and develop robust solutions in a timely manner.
  • Rapidly prototyped new capabilities to confirm feasibility.
Bachelor of Science: Business Management, Expected in 8 2013
Walden University - Minneapolis, MN
    Business Administration
  • Emphasis in Human Resource
  • Industrial Champion  Academic Achievement Award
  • Professional in Human Resources certificate (PHR)
A.A: Business Administration, Expected in 1 2004
Everest University - Houston, TX
Business Administration
Certificate in Instrumentation: Electrician , Expected in October 2004
ABC Trade School - Port Neches, TX
High School Diploma: , Expected in 1 1989
ABC Trade School - Port Neches, TX
High School Diploma: , Expected in May 1984
Abraham Lincoln High School - Port Arthur, TX
Basic Study Needed to graduate
academic, administrative, banking, billing, bookkeeping, book, calibration, clerical, copying, Customer Service, data entry, Database Administration, database, delivery, documentation, Event Management, faxing, filing, FileMaker Pro, fork lift, grant proposals, instruction, inventory, invoicing, ledger, logic, market, materials, meetings, MS Access, MS Excel, Office, MS Outlook, MS PowerPoint, PowerPoint, MS Project, MS Publisher, Windows, MS Word, multi-meters, newsletter, Office Management, Office Skills, oscilloscopes, payroll, policies, progress, quality, reading, receiving, Reception, recruitment, repairs, safety, sales analysis, shipping, speeches, Spreadsheets, phones, test equipment, travel arrangements, Troubleshoot, upgrade, written

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Resume Overview

School Attended

  • Walden University
  • Everest University
  • ABC Trade School
  • ABC Trade School
  • Abraham Lincoln High School

Job Titles Held:

  • Assistant Store Manager
  • Shipping and Receiving Clerk
  • Reading Interventionist
  • Secretary
  • Instrumentation Technician
  • Drum Filler
  • Bookkeeper/Training Coordinator
  • Receptionist/Information Specialist


  • Bachelor of Science
  • A.A
  • Certificate in Instrumentation
  • High School Diploma
  • High School Diploma

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