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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Pragmatic Assistant Store Manager delivering exemplary sales and marketing skills. Bilingual and effective in working with peers, sales associates and upper management. With 6 years' experience in training and managing retail staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations.

Skills
  • Stock management
  • Records maintenance
  • Customer relations
  • Billing
  • Merchandising
  • Issue resolution
  • Leadership development
  • Creating store processes
  • Driving business growth
  • Team building
  • Communications
  • Organization
  • Relationship development
  • Problem resolution
  • Team management
  • Customer service
  • Supervision
  • Work good under pressure
  • Little to none supervision needed
Experience
Assistant Store Manager, 05/2015 to Current
Follett CorporationMchenry, IL,
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Improved efficiency through supervising daily staff assignments and tasks.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Coached and developed store associates through formal and informal interactions.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Achieved sales, budget and other targeted goals.
  • Maintained organized store, respond to customer complaints and answered questions quickly.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Teach and train my associates.
  • Multitask.
  • Come with a plan in a timely manner to make sure we have the store covered.
  • Ensure the task are done before leaving the store.
  • Fallow up with my associates. And giving them feedback.
Zone Merchandise Supervisor, 09/2014 to 05/2015
Department Of The TreasuryLakewood, CO,
  • Developed and maintained effective activity schedule and zone compliance with established timeframes.
  • Analyzed staff performance and recommended changes to initiate operations improvements in store.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Analyzed store observation programs and validated various store process.
Department Manager, 04/2014 to 09/2014
Tommy BahamaThe Villages, FL,
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Worked closely with sales associates to complete tasks.
  • Complete notes in a timely manner.
Cashier, 02/2014 to 04/2014
WalmartCity, STATE,
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues with cash registers, card scanners and printers.
Education and Training
Associate of Science: Computer And Information Systems , Expected in 06/2013
Institute Technological - Ponce , PR
GPA:
Associate of Science: Electrical Engineering, Expected in 05/2011
Instituto Tecnologico - Ponce , PR
GPA:

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Resume Overview

School Attended

  • Institute Technological
  • Instituto Tecnologico

Job Titles Held:

  • Assistant Store Manager
  • Zone Merchandise Supervisor
  • Department Manager
  • Cashier

Degrees

  • Associate of Science
  • Associate of Science

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