Pragmatic Assistant Store Manager delivering exemplary sales and marketing skills. Bilingual and effective in working with peers, sales associates and upper management. With 6 years' experience in training and managing retail staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations.
Skills
Stock management
Records maintenance
Customer relations
Billing
Merchandising
Issue resolution
Leadership development
Creating store processes
Driving business growth
Team building
Communications
Organization
Relationship development
Problem resolution
Team management
Customer service
Supervision
Work good under pressure
Little to none supervision needed
Experience
Assistant Store Manager, 05/2015 to Current Follett Corporation – Mchenry, IL,
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Improved efficiency through supervising daily staff assignments and tasks.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Encouraged professional growth and talent development in associates to increase performance in all areas.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Coached and developed store associates through formal and informal interactions.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Achieved sales, budget and other targeted goals.
Maintained organized store, respond to customer complaints and answered questions quickly.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Teach and train my associates.
Multitask.
Come with a plan in a timely manner to make sure we have the store covered.
Ensure the task are done before leaving the store.
Fallow up with my associates. And giving them feedback.
Zone Merchandise Supervisor, 09/2014 to 05/2015 Department Of The Treasury – Lakewood, CO,
Developed and maintained effective activity schedule and zone compliance with established timeframes.
Analyzed staff performance and recommended changes to initiate operations improvements in store.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Delegated tasks to specific employees based on individual knowledge and strengths.
Analyzed store observation programs and validated various store process.
Department Manager, 04/2014 to 09/2014 Tommy Bahama – The Villages, FL,
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Enforced safety rules and other policies to protect employees and minimize company liability.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Worked closely with sales associates to complete tasks.
Complete notes in a timely manner.
Cashier, 02/2014 to 04/2014 Walmart – City, STATE,
Processed returned items in accordance with store policy.
Helped customers find specific products, answered questions and offered advice.
Assisted with purchases, locating items and signing up for rewards programs.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Drove sales and add-on purchases by promoting specific item options to customers.
Welcomed customers, offering assistance to help find necessary store items.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Properly verified customer identification for alcohol or tobacco purchases.
Resolved issues with cash registers, card scanners and printers.
Education and Training
Associate of Science: Computer And Information Systems , Expected in 06/2013 Institute Technological - Ponce , PR GPA:
Associate of Science: Electrical Engineering, Expected in 05/2011 Instituto Tecnologico - Ponce , PR GPA:
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