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Pragmatic Assistant Store Manager delivering exemplary sales and marketing skills. Bilingual and effective in working with peers, sales associates and upper management. With 6 years' experience in training and managing retail staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations.
- Stock management
- Records maintenance
- Customer relations
- Billing
- Merchandising
- Issue resolution
- Leadership development
- Creating store processes
- Driving business growth
- Team building
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- Communications
- Organization
- Relationship development
- Problem resolution
- Team management
- Customer service
- Supervision
- Work good under pressure
- Little to none supervision needed
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Assistant Store Manager, 05/2015 to Current
Follett Corporation – Mchenry, IL,
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Improved efficiency through supervising daily staff assignments and tasks.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Coached and developed store associates through formal and informal interactions.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Achieved sales, budget and other targeted goals.
- Maintained organized store, respond to customer complaints and answered questions quickly.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Teach and train my associates.
- Multitask.
- Come with a plan in a timely manner to make sure we have the store covered.
- Ensure the task are done before leaving the store.
- Fallow up with my associates. And giving them feedback.
Zone Merchandise Supervisor, 09/2014 to 05/2015
Department Of The Treasury – Lakewood, CO,
- Developed and maintained effective activity schedule and zone compliance with established timeframes.
- Analyzed staff performance and recommended changes to initiate operations improvements in store.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Analyzed store observation programs and validated various store process.
Department Manager, 04/2014 to 09/2014
Tommy Bahama – The Villages, FL,
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
- Worked closely with sales associates to complete tasks.
- Complete notes in a timely manner.
Cashier, 02/2014 to 04/2014
Walmart – City, STATE,
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions and offered advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Monitored sales events to protect products, added new merchandise and rang up purchases.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Properly verified customer identification for alcohol or tobacco purchases.
- Resolved issues with cash registers, card scanners and printers.
Associate of Science: Computer And Information Systems , Expected in 06/2013
Institute Technological - Ponce , PR
GPA:
Associate of Science: Electrical Engineering, Expected in 05/2011
Instituto Tecnologico - Ponce , PR
GPA:
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