Assistant Store Manager resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs. Skilled with proven expertise in driving continuous improvement in all operational areas. Assist senior manager with all needs while overseeing teams and enhancing performance. Excellent understanding of financial sustainability with good strategic planning and conflict resolution skills. Accomplished Assistant Store Manager with more than 9 years working in retail sector. Determined and passionate with excellent capabilities in building strong and successful teams and creating positive working environment. Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.
Skills
Sales techniques
Relationship building and management
POS systems operations
Goals and performance
Sales growth
Operations
Human Resource Policies
Staff Scheduling
Training
New-Hire Training
Sales expertise
Stock management
Staff Management
Merchandising expertise
Sales and marketing
Staff supervision
Customer Relations
Employee scheduling
Cost Control
Vendor management
Customer experience
Order processing
Product and service sales
Work History
Assistant Store Manager, 05/2019 - Current Mfa Oil – Marked Tree, AR,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Rotated merchandise and displays to feature new products and promotions.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Monitored security and handled incidents calmly.
Reviewed sales and gClaire profit reports to determine options for increasing market growth.
Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
Created training modules in partnership with HR for new hires.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Trained and managed associates in customer service and sales techniques.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Managed scheduling for store shifts to accomplish proper staffing at all times.
Answered questions about store policies and concerns to support positive customer experiences.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Acted as point of contact for vendor collaboration for contracted services.
Planned team-building exercises to increase employee performance and job satisfaction.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Onboarded new employees, including training, mentoring and new hire documentation.
Sales Manager, 09/2017 - 05/2019 Compass Group Usa Inc – Hillsdale, MI,
Improved sales processes to streamline customer acquisition and onboarding strategies.
Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Coached employees in successful selling methods and encouraged cClaire-selling to drive revenue.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Developed and implemented comprehensive salesperson training program.
Organized promotional events and interacted with community to increase sales volume.
Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Sales Team Manager, 08/2011 - 09/2017 Ferguson – Seattle, WA,
Planned and directed staff training and performance evaluations.
Coached employees in successful selling methods and encouraged cClaire-selling to drive revenue.
Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Refined team workflows to better capitalize on individual strengths and maximize market share.
Set ambitious sales goals and motivated strong performance to keep team growing effectively.
Supported stores conducting sales promotions and special events.
Built strong team by recruiting and developing top sales talent.
Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
Education
High School Diploma: , Expected in 05/2012 - Tupelo High School - Tupelo, MS, GPA:
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