Assistant Store Manager Resume Example
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ToddDavis
Summary
Natural leader with strong skills in people leadership and operational efficiency. Driven and motivated initiator, equipped with strong management skills and training. Detail-oriented and focused on relationship building and customer care to identify and develop process improvements that lead to boosting company success. Many years of business management have led to a passion for relational business leadership and creating highly engaged and motivated teams to accomplish goals and effectively reach targets.
Experience
Chip Cookies | Meridian , IDStore Manager01/2021 - Current
- Supervised both retail and pharmacy operations.
- Led a team of 40-50 members including a senior leadership team.
- Strengthened work flow productivity by hiring, managing, and developing top talent.
- Led meetings with both pharmacy and front of store leadership to review targets, development, and analysis of operations.
- Conducted job interviews, led employee performance evaluations with constructive feedback, and rewarded top sales performers to attract and retain top-quality personnel.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Enhanced sales by implementing merchandising and promotional improvements.
Skechers Usa Inc. | Yuma , AZAssistant Store Manager09/2011 - 01/2021
- Managed operations of the front end of the store and assisted in managing the pharmacy department.
- Reviewed daily financial acumen to optimize profitability and loss, target assessment, and overall operations.
- Recruited and hired individuals demonstrating passion, dedication, and added value to team.
- Encouraged professional growth through coaching and talent development in associates to increase performance in all areas.
- Fielded customer complaints, resolved disputes, and answered questions to promote store engagement and effectiveness.
- Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
- Promoted and supported strong relationships with organizations both locally and in surrounding areas.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy, and inquiry response.
Lennar Corp., | Madison , WIAssistant Manager05/2007 - 09/2011
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Kepro | Redding , CACustomer Service Representative05/2002 - 05/2007
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Trained new employees in procedures and policies in order to maximize team performance.
Activities and Honors
Champion of Champions (2020)
- Prestigious Walgreens Corporate Award received for demonstrating and passionately implementing the company's purpose. This award provides recognition to one team member for their commitment to the community, promoting an engaging environment, and for delivering extraordinary customer and patient care.
Journey to Extraordinary (2019)
- Received visit and recognition from top Walgreens executives to showcase a flagship store as one of the top performing stores in the company.
Led Company-Wide Frontier Initiative (2018)
- Chosen to lead-region wide meetings with peers and superiors to launch company-wide Initiatives in all stores nationwide.
- Coached District Managers, Store Managers, and Assistant Store Managers on developing plans for each store to launch weekly target focused meeting in stores to increase employee engagement. These meetings set targets for each store in top priority areas to improve profitability and accountability for each store.
Education and Training
Southeastern University | City, StateCoursework in Business Marketing
Rock Valley College | City, StateBusiness Administration
Pharmacy Technician Certification Board | CityPTCB Certification Courses02/2020
Walgreens LEAP Management | CityLEAP Management Certification09/2015
LEAP Management Program for Walgreens Store Managers.
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Resume Overview
School Attended
- Southeastern University
- Rock Valley College
- Pharmacy Technician Certification Board
- Walgreens LEAP Management
Job Titles Held:
- Store Manager
- Assistant Store Manager
- Assistant Manager
- Customer Service Representative
Degrees
- Coursework in Business Marketing
Business Administration
PTCB Certification Courses
LEAP Management Certification
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