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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Summary

Natural leader with strong skills in financial analysis and operational efficiency. Driven and motivated initiator,equipped with strong management skills and training. Detail-oriented and focused on relationship building and customer care to identify and develop process improvements that lead to boosting company success. Many years of business and retail management have led to vast cash management skills and extensive background in finance. Passionate about relational business management and creating strong, highly engaged, motivated teams to accomplish goals and effectively reach targets.

Experience
Walgreens | Rockford, ILAssistant Store Manager09/2011 - Current
  • Managed operations of the front end of the store and assisted in managing the pharmacy department.
  • Reviewed daily financial acumen to optimize profitability and loss, target assessment, and overall operations.
  • Supervised front end and pharmacy operations to meet daily targets.
  • Monitored daily cash handling to minimize errors and ensure training opportunities were recognized.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired individuals demonstrating passion, dedication, and added value to team.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Fielded customer complaints, resolved disputes, and answered questions to promote store engagement and effectiveness.
  • Coached and developed store associates through formal and informal interactions.
  • Supervised in processing credit, debit, and cash payments to streamline sales.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Promoted and supported strong relationships with organizations both locally and in surrounding areas.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy, and inquiry response.
  • Completed frequent walk-throughs directing team members to correct issues impacting store appearance and professionalism.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
True Value Hardware | Rockford, ILAssistant Manager05/2007 - 09/2011
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project demand.
  • Supported sales management initiatives to optimize business development.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
True Value Hardware | Rockford , ILCustomer Service Representative05/2002 - 05/2007
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Educated customers on special pricing opportunities and company offerings.
  • Trained new employees in procedures and policies in order to maximize team performance.
  • Delivered service and support to each customer, paving way for future business opportunities.
Activities and Honors

Champion of Champions (2020)

  • Prestigious Walgreens Corporate Award received for demonstrating and passionately implementing the company's purpose. This award provides recognition to one team member for their commitment to the community, promoting an engaging environment, and for delivering extraordinary customer and patient care.

Journey to Extraordinary (2019)

  • Received visit and recognition from top Walgreens executives to showcase a flagship store as one of the top performing stores in the company.

Led Company-Wide Frontier Initiative (2018)

  • Chosen to lead-region wide meetings with peers and superiors to launch company-wide Initiatives in all stores nationwide.
  • Coached District Managers, Store Managers, and Assistant Store Managers on developing plans for each store to launch weekly target focused meeting in stores to increase employee engagement.These meetings set targets for each store in top priority areas to improve profitability and accountability for each store.
Education and Training
Southeastern University | Lakeland, FLDegree in Progress in Business Administration And Management
Rock Valley College | Rockford, ILBusiness Administration
North Love Christian High School | Rockford, ILHigh School Diploma05/2005
Pharmacy Technician Certification Board | Rockford, ILPTCB Certification Courses02/2020
Walgreens LEAP Management | Buffalo Grove, ILLEAP Management Certification09/2015

LEAP Management Program for Walgreens Store Managers.

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Resume Overview

Companies Worked For:

  • Walgreens
  • True Value Hardware

School Attended

  • Southeastern University
  • Rock Valley College
  • North Love Christian High School
  • Pharmacy Technician Certification Board
  • Walgreens LEAP Management

Job Titles Held:

  • Assistant Store Manager
  • Assistant Manager
  • Customer Service Representative

Degrees

  • Degree in Progress in Business Administration And Management
    Business Administration
    High School Diploma
    PTCB Certification Courses
    LEAP Management Certification

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