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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Summary

Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Looking to take all skills and achieve the same excellent service in a new field.

Skills
  • Stock management
  • POS systems operations
  • Records management
  • Customer relations
  • Workforce Management
  • Issue resolution
  • Customer Service
  • Customer outreach
Experience
Assistant Store ManagerDollar General | Valrico, FL | Sep 2019-Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Coached and developed store associates through formal and informal interactions.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Substitute TeacherBridgeprep Academy | Riverview, FL | May 2018-May 2019
  • Liaised with teachers to develop cohesive educational plans and improve student support.
  • Helped students build learning and study skills to achieve life-long educational goals.
  • Directed group activities to promote immersive, play-based learning.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Assisted fellow teachers with assignments, special projects, tests, administrative updates and grading as needed.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Requested as substitute teacher based on excellent referrals and trusted performance.
  • Assigned homework to students based on curricula and modified based on daily progress.
  • Used diverse technologies to help students grasp materials and enhance overall education.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Engaged students in discussions to promote interest and drive learning.
  • Taught 100 students for 5 days and kept up with lesson plans and student assignments.
  • Oversaw pop quizzes, material exams and standardized tests to facilitate instruction.
  • Applied proactive behavior management techniques to facilitate classroom discipline.
  • Stayed up to date with current regional curriculums to maintain readiness for long- and short-term substitute jobs.
  • Educated students in various subjects to provide seamless transition during absence of head teacher.
  • Studied various school subjects to better understand content and assist with projects and assignments.
  • Reported problem students to principal to maintain control of classroom.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Provided notes and reports on school day activities to primary teacher.
  • Leveraged diverse instructional strategies and hands-on activities to engage students and boost understanding of material.
Key HolderBrookstone | Brandon, FL | Nov 2016-Feb 2018
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
  • Coordinated floor moves, merchandising, display maintenance and monitored floor stock to maximize store efficiency.
  • Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Partnered with store leadership team to learn and understand all management processes and reports.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Achieved sales goals and business objectives by motivating staff and promoting massage items.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
Education and Training
Associate of Science: Criminal JusticeSouthern Technical College | | Tampa | Sep 2017
  • Summa cum laude graduate
  • Honor Roll Fall 2015, 2016, 2017, Spring 2016,2017, Winter 2015, 2016
  • 3.9 GPA
  • Valedictorian
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Resume Overview

Companies Worked For:

  • Dollar General
  • Bridgeprep Academy
  • Brookstone

School Attended

  • Southern Technical College

Job Titles Held:

  • Assistant Store Manager
  • Substitute Teacher
  • Key Holder

Degrees

  • Associate of Science : Criminal Justice

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