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assistant store manager talent development resume example with 1+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
What is the Point?

Throughout my career, I have worked in a variety of warehouse, grocery, and apparel/department store locations in both supervisory and management positions. My goal is to find somewhere I can build upon and create a team of like-minded individuals working to maintain above-average results.

My Skills
  • Outgoing Personality that adapts to Environment
  • Frequent & Consistent Communication
  • Reliable & Punctual
  • Knowledgeable of POS Systems, Retail Psychology & Compliance
  • Innovative Approach to Mentoring
  • Critical Shrink Prevention Mindset
  • De-Escalation & Dispute Mediation
  • Team-player Mentality
  • Product Sales & Associate Development
My Experience
04/2023 to Current
Assistant Store Manager - Talent & Development Tilly's Clothing Store City, STATE,

Tillys is a fresh from the West Coast upcoming retailer that leans heavily into athleisure, beach, & lifestyle clothing and hopes to create a positive mental health base for adolescents. As one of the Store Managers, my tasks included;

  • Mitigating Attendance & other Compliance Concerns to improve overall team moral and productivity
  • Key Holder/Sales Driver promoting associate & consumer development, analyzing KPI's and giving feedback
  • Daily POS Operations (Sales/Returns/Exchange, Item/Customer/Sales Inquiry, Price Changes, Online Orders, It Support & other Executive Functions)
  • Presentation & Recovery of Salesfloor
  • Receive/Export both Inbound & Outbound Shipment
  • Keep Up-to-Date Associate & Company Records via Online & Physical Storage
  • Omni Chanel Fulfillment
  • Staffing, Scheduling & Payroll
  • Ensure all Training & Development, Visual Merchandising, and Operations Initiatives are executed
11/2022 to 05/2023
Customer Service Specialist - Supervisor Dick’s Sporting Goods City, STATE,

DSG is a well-known athletic equipment & apparel retailer that aims to promote diversity & inclusion while providing athletes with the tools for success. As a Key Carrying Front End Supervisor, my duties included:

  • Analyzing & Coaching Metrics (Loyalty, Warranties, Credit, Customer Satisfaction)
  • Receiving Inbound Shipment (Merchandise, Promo Signage, Displays & Visuals)
  • Acting as MOD and Head Coach to provide instruction and execute opening/closing routines
  • Presentation & Recovery of Sales Floor (Primarily Front End)
  • Daily POS Operations (Sales/Returns/Exchanges, Protection Plans, Online Orders, Price Change, IT Support, Process I-9s in Cash Office)
  • Store Handheld Device Usage (Responding to Incoming Calls, Audit Salesfloor/Backroom Inventory, Assist Athletes, etc)
  • Presentation & Recovery of Sales Floor (Primarily Front End)
  • Sales Driving
  • Coordinating Training/Onboarding, Shrink Reduction and Visual Merchandising Efforts to develop sales
  • Communicating with Vendors
  • Conduct Accuracy Cart and other Frequent Assessments

Cross Training:

  • Ship From Store (Order Fulfillment)
  • Apparel
  • Team Sports
  • Footwear
  • Operations (BOH)
03/2022 to 03/2023
Team Member & Barista Target & Starbucks City, STATE,

Target is a large and successful retail corporation that aims to provide consumers w/ better value for a lesser price. My time as a team member encompassed:

  • Being a Tech Dept. Key Holder responsible for Electronics, Entertainment, & Mobile Floor Recovery & Presentation, Inbound Shipment, and Customer Service
  • Cross Training as a: Guest Services Advocate (Serv. Desk), Fulfillment Team Member (Order Picking & Staging), Checkout Advocate, Style Team Member (Apparel), Starbucks Master Barista & Barista Trainer (Food Service)***, General Merchandise TM (All Dept. Inbound Shipment), and Market TM (Food & Beverage)

***After transitional period going into Q4, was moved to Starbucks Master Barista position, as well as certified as a Barista Trainer to support Store Leader in daily operations performing the following(not limited to):

  • Training & Onboarding of new baristas
  • Daily Compliance Checks, Food & Temperature Logs as well as Playbuilding
  • Food & Supply Order
  • Communicating with Vendors, Food and Beverage Team Leader and General Merchandise ETL
My Education & Extracurriculars
Expected in 06/2022
High School Diploma:
Alvirne High School - Hudson, NH,
GPA:

Sports:

  • Varsity Cross Country and JV Indoor & Outdoor Track & Field

Music:

  • Classical & Jazz All State, Chamber Festival* - NHMEA
  • Junior Director of Auditioned High School Chamber Choir - B-Naturals (2019-2022), Concert Choir, clubs, etc.

Academics:

  • President & Founder of JROTC National Honor Society
  • Treasurer of National Technical Honor Society
  • Member of National Honor Society, Tri-M Music Honor Society, & French National Honor Society
  • French-7 yrs, Spanish-1 yr & ASL-1 yr

Junior Reserve Officer Training Corps:

Top Rank Achieved: C/Lieutenant Colonel - Deputy Group Commander

Other Responsibilities:

New Cadet Drill Team Captain (2019-2020)

Armed Drill Team Captain (2020-2021)

Participated in New Cadet, Unarmed & Armed Drill Teams, Color Guard Ceremony and Drill Team, & Exhibition Drill Team culminating all 4 yrs

Community Service:

  • J.R.O.T.C.
  • National Honor Societies
  • Music, Athletics & CTE Ambassador

Other Extracurriculars:

Served on Bring Change to Mind Interstate Teen Advisory Board (1 of 11 members nationally) - 2 yr

Bring Change to Mind Club (In-School) Officer - Secretary

Founder of Everyone Has a Story - Mental Health Awareness & Suicide Prevention Campaign - Received $1000 in-person/online donations which were donated to National Suicide Prevention Lifeline during the height of COVID-19. In process of forming Non-Profit Organization.

Certifications

Infant and Adult CPR Certified

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Resume Overview

School Attended

  • Alvirne High School

Job Titles Held:

  • Assistant Store Manager - Talent & Development
  • Customer Service Specialist - Supervisor
  • Team Member & Barista

Degrees

  • High School Diploma

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