Assistant Store Leader Resume Example Petsmart

ASSISTANT STORE LEADER

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

Mentoring and coaching
Customer relationships
Financial management
Policy execution

Forklift certified
Team development
Dependable and reliable
Organization

Experience

PetSmartMartinsburg, WVAssistant Store Leader08/2018 to Current

Recruited individuals with talent, drive and experience to add dimension to organization
Maintained open door policy to help employees feel comfortable voicing concerns at any time.
Measured goal achievement by recording daily cash flow, reviewing sales reports and producing financial statements.
Assisted customers, answered questions and resolved problems for stellar customer service.
Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Established and modeled positive service attitude to meet company's expected guidelines.
Trained staff on daily duties, supervised and provided feedback, resulting in improved performance and customer satisfaction.
Scheduled staff to assign employee shifts according to departmental and business needs.
Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
Interviewed and hired qualified employees to provide top-quality service.
Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Coached employees to help each reach true potential and grow skill sets.
Kept store properly maintained to specific corporate standards.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Conveyed inventory levels and processes to internal and external customers to meet diverse requirements and smooth process flow.
Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.

Petsmart Martinsburg, WVMerchandise Inventory Leader12/2017 to 08/2018

Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Used [Software] system to locate merchandise in inventory for shelf restocking.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Operated office equipment and technology, including [Type], [Type] and [Type].
Removed outdated and overripe items from stock to eliminate health risks.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Secured products when transporting to different areas of store to prevent merchandise damage.
Verified invoices against delivered merchandise to check shipment accuracy.
Communicated effectively with members of public in often crowded and noisy environments.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Used [Type] and [Type] equipment to pull items from stock and add to store shelves and bins.
Assisted customers based on currently available product, promotional and policy information.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Helped customers complete purchases, including processing payments and bagging items.
Reviewed current planograms and end cap placements to properly merchandise items.
Updated signage to reflect current prices and help promote target merchandise.
Operated forklift to elevate or place merchandise in appropriate areas.
Replenished inventory with focus on addressing customer needs.

Petsmart Martinsburg , WVAssociate Lead With Keys04/2017 to 12/2017

Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Taught staff how to handle difficult situations with calm and professionalism.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Delegated tasks to specific employees based on individual knowledge and strengths.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.

Petsmart Martinsburg, WVCashier 10/2016 to 04/2017

Helped customers find specific products, answered questions and offered advice.
Assisted with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Welcomed customers, offering assistance to help find necessary store items.

Education and Training

High School Diploma2015Musselman High School , Inwood, WV

Resume Overview

Companies Worked For:

PetSmart
Petsmart

School Attended

Musselman High School

Job Titles Held:

Assistant Store Leader
Merchandise Inventory Leader
Associate Lead With Keys
Cashier

Degrees

High School Diploma 2015

Assistant Store Leader Resume Example

Resume Score: 80%

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