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Assistant Store Leader Resume Example

Resume Score: 80%

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ASSISTANT STORE LEADER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Mentoring and coaching
  • Customer relationships
  • Financial management
  • Policy execution
  • Forklift certified
  • Team development
  • Dependable and reliable
  • Organization
Experience
PetSmartMartinsburg, WVAssistant Store Leader08/2018 to Current
  • Recruited individuals with talent, drive and experience to add dimension to organization
  • Maintained open door policy to help employees feel comfortable voicing concerns at any time.
  • Measured goal achievement by recording daily cash flow, reviewing sales reports and producing financial statements.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Established and modeled positive service attitude to meet company's expected guidelines.
  • Trained staff on daily duties, supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Interviewed and hired qualified employees to provide top-quality service.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Coached employees to help each reach true potential and grow skill sets.
  • Kept store properly maintained to specific corporate standards.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Conveyed inventory levels and processes to internal and external customers to meet diverse requirements and smooth process flow.
  • Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
Petsmart Martinsburg, WVMerchandise Inventory Leader12/2017 to 08/2018
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Used [Software] system to locate merchandise in inventory for shelf restocking.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Operated office equipment and technology, including [Type], [Type] and [Type].
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Used [Type] and [Type] equipment to pull items from stock and add to store shelves and bins.
  • Assisted customers based on currently available product, promotional and policy information.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Operated forklift to elevate or place merchandise in appropriate areas.
  • Replenished inventory with focus on addressing customer needs.
Petsmart Martinsburg , WVAssociate Lead With Keys04/2017 to 12/2017
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Petsmart Martinsburg, WVCashier 10/2016 to 04/2017
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Welcomed customers, offering assistance to help find necessary store items.
Education and Training
High School Diploma2015Musselman High School , Inwood, WV
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • PetSmart
  • Petsmart

School Attended

  • Musselman High School

Job Titles Held:

  • Assistant Store Leader
  • Merchandise Inventory Leader
  • Associate Lead With Keys
  • Cashier

Degrees

  • High School Diploma 2015

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