Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of case management and individual support care plan and training in social work. Motivated to learn, grow and excel in human services industries.

Multi-talented personnel, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Supervised team of 8 staff members.
  • Collaborated with team of 7 members in the development of bohehole water project and 5 buildings interior designing
  • Skilled community-based case manager
  • Managerial finance
  • Site Inspections
  • Site management
  • Case study experience
  • Case confidentiality
  • Case review
  • Site assessments
  • Case management activities
  • Safety care
  • Client relationship management
  • Compassionate patient care
  • Business correspondence
  • Social media marketing influencer
  • Meal preparation
  • Client satisfaction
  • Coordination skills
  • Database management
  • Site safety
  • Project manager supervision
  • Case Management
  • Case management proficiency
  • Job site supervision
  • Managerial experience
  • Case service plans
  • Site visits
  • CPI
  • Medication administration
  • Medication management
  • Team worker
  • Book keeping and accounting
  • Motivational skills
  • Proper phone etiquette
  • Housekeeping
  • Adaptable under pressure
Work History
06/2017 to Current Assistant Site Supervisor/ Case Manager Crystal Run Village | NY, State,
  • Created customized care plans, working with residential staff and families to assess and meet individual needs and also support individuals in developing their person-centered ISP goals.
  • Conducted hiring processes, trainings and orientations for staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Helped clients receive appropriate, high-quality care at their residences, made staff and clients understood the importance of daily living activities.
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
  • Documented evaluations on assigned program staff in a timely manner annually.
  • Maintained programs physical properties and reported any issue for immediate repair.
  • All policies and founder vision was compiled with.
05/2019 to 06/2020 Case Manager R/Ga | Berlin, NH,
  • Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
  • Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
  • Communicated with supervisor regarding issues related to case management, resourcing and service collaboration
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Transported clients to stores for shopping and for medical appointments.
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
04/2012 to 12/2015 Managing Director Hannora Resources Limited | City, STATE,
  • Managed daily operations of interior designing operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Built key relationships with customers resulting in 250% revenue increase within one year.
  • Created new revenue streams and recruited talented staff for another designing outlet.
  • Created vision and provided leadership for targeting larger prospects.
  • Ensured smooth operations by managing office workflow and administrative processes.
  • Participated in furniture selection, lighting fixtures and accessories to creat unique and inviting room to meet clients vision.
  • Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
  • Researched trends in area of classical design, green building and environmental design to incorporate into business and residential projects.
Expected in 10/2015 Bachelor of Business Administration | Management Science Ekiti State University , Ado-Ekiti, Nigeria , GPA:
  • First Aid/CPR Certified
  • CPI /Safety care
  • MAP certification

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School Attended

  • Ekiti State University

Job Titles Held:

  • Assistant Site Supervisor/ Case Manager
  • Case Manager
  • Managing Director


  • Bachelor of Business Administration

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