assistant site coordinator resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Friendly Airport Service Agent possessing excellent people skills and

customer service abilities. Bringing over 20 plus years of experience in tracking and coordinating flight schedules, greeting passengers and preparing daily reports. In-depth knowledge of Learning Management System. Accommodating with in-depth knowledge of flight management protocols and modern ticketing booking procedures. Diplomatic and calm professional in the airline industry. Commended for diffusing complaints and handling customer inquiries well. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in airline industry.

Vigilant security professional experienced in working independently to uphold tight security for Airport Security facilities. Proficient in detecting and investigating violations, working with law enforcement agencies and rendering aid to distressed individuals. Defensive security personnel with in-depth knowledge of law and order. Consistently works flexible hours in extreme weather conditions. Talented at keeping personnel, building and equipment secure. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.

Coordinated and diligent activity coordinator skilled in student behavior management and redirection. Supports faculty and classroom needs with proactive and diligent approach. Passionate about helping students and offering proven skills developed over 2 years of related experience. Proficient in school standards and strategies to optimize learning for elementary students. After School Assistant Coordinator st successful at working with over 50 students. Effective at combining real-life experience with 8 hours of student teaching to provide engaging and interactive learning environment.

  • Complaint resolution
  • Creative problem solving
  • Professional telephone demeanor
  • Good listening skills
  • Service standard compliance
  • Multi-line phone talent
  • Data Entry
  • Strategic sales knowledge
  • Multitasking abilities
  • Verbal and written communication
  • Compassion
  • Leadership
Work History
08/2020 to Current
Assistant Site Coordinator Poolcorp Salt Lake City, UT,
  • Supported assistant coordinator with introduction of innovative curriculum for after school programs.
  • Acted as point of contact for parents' general questions about various programs offered.
  • Exercised precise communications with students, teachers, parents, and school administrators regarding school activities.
  • Supervised learning activities for elementary students.
  • Handled 40 volumes of attendance and tracked files for attending students.
  • Supervised crew of over 3 employees.
  • Scheduled staff and volunteers to cover all necessary duties during planned events.
  • Established lasting professional rapport community leaders by utilizing successful troubleshooting and dynamic communication to drive attainment of common goals.
10/2002 to 03/2020
Customer Service Representative Hca Nashville, TN,
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction
  • Generated new and repeat sales by offering timely product, service and technical information
  • Resolved complaints efficiently to satisfy customers and encourage future transactions
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Educated customers on promotions to enhance sales
  • Provided information to customers regarding American Express charge card and loyalty program and helped to open and activate new accounts
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers in fast-paced environment
10/1997 to 03/2005
ICU Unit Secretary Global Dynamics City, STATE,
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Enhanced office efficiency by handling incoming and outgoing calls per day
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Answered phone calls and messages from physicians and nursing facility, scheduling appointments and handling patient inquiries
  • Organized paperwork such as charts and reports for office and patient needs
  • Organized patient files and streamlined operations to improve efficiency
  • Maintained current and accurate medical records for over 12 patients
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
  • Located, checked in and pulled medical records for patient appointments and incomplete charts
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
  • Coordinated front office duties, including customer service, patient scheduling
04/1996 to 11/1997
Phlebotomist LabCorp City, State,
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
  • Organized daily work based on collection priority.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
Expected in 05/1980 to to
High School Diploma:
Clayton College and State University - Morrow, GA,
  • Majored in Nursing
  • Minored in Business

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Resume Overview

School Attended

  • Clayton College and State University

Job Titles Held:

  • Assistant Site Coordinator
  • Customer Service Representative
  • ICU Unit Secretary
  • Phlebotomist


  • High School Diploma

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