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Assistant Restaurant Manager Joy Asian Cuisine resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated Restaurant Management professional skilled at handling fast-paced, high-volume shifts. Oversees front and back of house staff, coordinates inventory, and enforces health code requirements. Dedicated to guest satisfaction and business success.

Skills
  • Interpersonal and written communication
  • Customer service
  • Customer assistance
  • Training and mentoring
  • Sanitation
  • Portioning understanding
  • Recruitment and hiring
  • Conflict resolution
  • Team management
  • Work ethic
  • Active listening
  • Purchasing
Education and Training
College of The Desert Palm Desert, CA Expected in : Photo Journalism - GPA :
Experience
Jsav - Assistant Restaurant Manager/ Joy Asian Cuisine
Palm Springs, CA, 12/2020 - Current
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Assisted all personnel with duties and tasks, including sanitizing and Cleaning during high volume periods at restaurant.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Stayed abreast of all federal, state and local regulations and made sure restaurant met food safety standards.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Buechel Stone Corporation - Director of Event Technology
Marion, NC, 11/2000 - Current
  • Managed day-to-day AV operations, supervising equipment removal and return.
  • Used appropriate tools and materials in alignment with safety protocols and industry best practices.
  • Assessed AV equipment, performing minor repairs to promote continued functionality.
  • Checked completed work for quality and accuracy.
  • Utilized industry best practices in pulling low-voltage cabling.
  • Employed best practices and safety protocols during equipment installations, including projectors and speakers.
  • Collaborated with production staff to deliver exceptional performances.
  • Built strong rapport with customers to foster confidence in event and live meetings.
Pacific Hospitality Group - Sales Manager
West Lake Hills, TX, 06/2013 - 03/2020
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Tracked monthly sales to generate reports for business development planning.
  • Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
  • Implemented CRM strategy to automate leads management.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Projected more than $ 2.5 million in sales and achieved 98% of target.
  • Kept up with latest trends and recommended enhancements to enhance company product offerings.
  • Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
Miramonte Resort Hotel - Beverage & Food Manager
City, STATE, 10/1995 - 11/2000
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Increased sales of high margin menu items through effective upselling.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Maintained polite and professional demeanor to guest and encourage inquiries and order placements.

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Resume Overview

School Attended

  • College of The Desert

Job Titles Held:

  • Assistant Restaurant Manager/ Joy Asian Cuisine
  • Director of Event Technology
  • Sales Manager
  • Beverage & Food Manager

Degrees

  • Some College (No Degree)

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