Assistant Restaurant Manager Joy Asian Cuisine resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Motivated Restaurant Management professional skilled at handling fast-paced, high-volume shifts. Oversees front and back of house staff, coordinates inventory, and enforces health code requirements. Dedicated to guest satisfaction and business success.
Skills
Interpersonal and written communication
Customer service
Customer assistance
Training and mentoring
Sanitation
Portioning understanding
Recruitment and hiring
Conflict resolution
Team management
Work ethic
Active listening
Purchasing
Education and Training
College of The DesertPalm Desert, CAExpected in ā ā:Photo Journalism - GPA:
Experience
Jsav - Assistant Restaurant Manager/ Joy Asian Cuisine Palm Springs, CA, 12/2020 - Current
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
Calculated inventory and ordered appropriate supplies to meet expected demands.
Maintained entire look of restaurant, keeping it clean and inviting at all times.
Estimated potential worker issues to produce detailed resource documentation.
Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
Assisted all personnel with duties and tasks, including sanitizing and Cleaning during high volume periods at restaurant.
Interacted with customers to gauge responsiveness to hospitality and menus.
Stayed abreast of all federal, state and local regulations and made sure restaurant met food safety standards.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Buechel Stone Corporation - Director of Event Technology Marion, NC, 11/2000 - Current
Managed day-to-day AV operations, supervising equipment removal and return.
Used appropriate tools and materials in alignment with safety protocols and industry best practices.
Assessed AV equipment, performing minor repairs to promote continued functionality.
Checked completed work for quality and accuracy.
Utilized industry best practices in pulling low-voltage cabling.
Employed best practices and safety protocols during equipment installations, including projectors and speakers.
Collaborated with production staff to deliver exceptional performances.
Built strong rapport with customers to foster confidence in event and live meetings.
Pacific Hospitality Group - Sales Manager West Lake Hills, TX, 06/2013 - 03/2020
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Tracked monthly sales to generate reports for business development planning.
Leveraged rapport with key retail account leadership to up-sell vendor partnerships.
Implemented CRM strategy to automate leads management.
Formalized sales process to enhance operations and promote acquisition of new customers.
Projected more than $ 2.5 million in sales and achieved 98% of target.
Kept up with latest trends and recommended enhancements to enhance company product offerings.
Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
Miramonte Resort Hotel - Beverage & Food Manager City, STATE, 10/1995 - 11/2000
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Increased sales of high margin menu items through effective upselling.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Collaborated with host, bus person and cook to serve up food and beverage options.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Maintained polite and professional demeanor to guest and encourage inquiries and order placements.
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