LiveCareer-Resume

assistant restaurant manager resume example with 19+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hard working and dedicated individual with a passion for pairing wine with food, eager to work along with Chef Jonathan Mizukami. I am seeking a long term Restaurant Manager position with the desire to learn and offer exceptional service that exceeds guests expectations, while maintaining good morale with the team. Bringing diverse managerial experience, as well as outstanding communication and customer management skills.

Skills
  • Interpersonal and written communication
  • Training and mentoring
  • Customer assistance
  • Training
  • Diverse beverage knowledge
  • Training & Development
  • Customer service
  • Organizational skills
  • Decision-making
  • Supervision
  • Active listening
Experience
Assistant Restaurant Manager, 10/2013 - 04/2020
Garden Of The Gods Club Colorado Springs, CO,
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Assisted all personnel with duties and tasks, including running food and bussing during high volume periods at restaurant.
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Selected, trained and carefully supervised staff in to bring in well-qualified, hardworking and diligent employees.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
Lead Food Server, 02/2008 - 11/2014
San Manuel Indian Bingo & Casino Highland, CA,
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Calculated charges, issued table checks and collected payments from customers.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to General Manager
  • Immediately.
  • Set up tables and counters to prepare dining and serving areas.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Collected empty plates and glasses to minimize bussing requirements between customers.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Restaurant Manager, 04/2000 - 04/2007
Miller's Ale House Jacksonville, FL,
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
  • Developed and maintained exceptional customer service standards.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Education and Training
High School Diploma: , Expected in 06/1989
-
Waianae High School - Waianae, HI
GPA:
Status -
Certificate of Mixology: , Expected in 01/1991
-
Bartending Academy - Pearl City, HI
GPA:
Status -

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Resume Overview

School Attended

  • Waianae High School
  • Bartending Academy

Job Titles Held:

  • Assistant Restaurant Manager
  • Lead Food Server
  • Restaurant Manager

Degrees

  • High School Diploma
  • Certificate of Mixology

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