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Assistant Restaurant Manager Resume Example

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ASSISTANT RESTAURANT MANAGER
Summary

Seasoned [Job Title] offering solid background of building and leading successful restaurant teams to handle more than [Number] customers per day. Knowledgeable about safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in all situations. Friendly [Job Title] with strong understanding of hospitality and food and beverage industries. Extensive knowledge of gourmet chef creations and complementary food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Experience
02/2020 - 11/2020Company Name - Assistant Restaurant ManagerCity, State
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
12/2018 - 02/2020Company Name - BartenderCity, State
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
10/2014 - 07/2015Company Name - Lead ServerCity, State
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to the manager on duty immediately.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
01/2006 - 06/2014Company Name - Lead Inbound Customer Service RepresentativeCity, State
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Completed paperwork within established guidelines to document consumer requests.
  • Forwarded calls to management if outstanding issue required immediate resolution.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Answered, screened and processed numberoud calls daily by using call management system and web-based communications.
Verified Assessments
  • BartendingProficient

December 2020

Understanding, pouring, and mixing drink orders

  • Office management - highly proficient

December 2020

scheduling , budgeting, computer

  • Typing completed

Transcribing using a standard keyboard

Indeed.com

Skills
  • Training and mentoring
  • Customer assistance
  • Recruitment and hiring
  • Organization
  • Microsoft Office
  • Multitasking
  • Clerical
  • Leadership
  • Work ethic
  • Safe serving knowledge
  • Team Building
  • Inbound phone call management
  • Communicating with clients
  • Data gathering
  • Training experience
  • Data entry
Education and Training
05/2002East Robertson High SchoolCityHigh School Diploma
Certifications
  • Alcohol Beverage Control

2/2019- 2/2022

learn2serve.com


  • Safe Serve Food Management Training

2/2019- 2/2025

safetyfoodsafety.com

Verfication Number- 3035-i955s1

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Resume Overview

School Attended

  • East Robertson High School

Job Titles Held:

  • Assistant Restaurant Manager
  • Bartender
  • Lead Server
  • Lead Inbound Customer Service Representative

Degrees

  • High School Diploma

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