Assistant Restaurant Manager Resume Example
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ASSISTANT RESTAURANT MANAGER
Professional Summary
Service-centric Restaurant Supervisor with 10 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance, and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention, and referrals. Focused on ensuring compliance with policies, procedures, regulations, and quality standards
Skills
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Work History
Restaurant SupervisorHei Hotels & Resorts - Braintree , MA07/2007 - 08/2010
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Supervised efforts of teams within 200 guest capacity restaurant, ensuring timely and quality servicing of guests.
- Effectively scheduled and allocated assigned team in alignment with operational and customer needs.
- Organized implementation of new banners, displays, and menus.
- Rapidly identified and diplomatically addressed customer complaints to achieve high levels of satisfaction and loyalty.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
- Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Logistics ManagerCeva Logistics U.S., Inc. - Stockton , CA12/2006 - 07/2007
- Directed logistics operations, including shipping and receiving of wide range of products daily.
- Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
- Managed monthly freight cost reporting processes.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Prepared updated shipment reports for executives and clients.
- Coordinated dispatching of 50 drivers to accomplish daily delivery requirements.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Restaurant HostessOmni Hotels - Bretton Woods , NH12/2005 - 12/2006
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 30%.
- Planned and executed 200-guest parties by organizing menus, spaces and special requests.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
- Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for all patrons.
BaristaKootenai Medical Center - Clarkston , WA02/2004 - 12/2005
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Prioritized drink requests while managing interruptions.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new employees in groups and in one-on-one scenarios.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Head WaitressHilton Worldwide - Addison , TX03/2002 - 02/2004
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Prepared specialty desserts for customers including Creme Brulee and cheesecake.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Italian restaurant while maintaining calm, professional demeanor.
- Managed food resources, memorized orders and coordinated service in 200-table restaurant.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Closely monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Trained incoming staff on restaurant practices and procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Inspected dishes and utensils for cleanliness.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Trained employees on salesmanship and updated menus to increase sales of food products 20%.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times
WaitressItalian Restaurant - City , STATE10/1999 - 03/2002
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Performed specialized alcoholic beverage services such as bottle openings, chiller setup and related tasks.
- Maintained detailed knowledge of all specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of any apparent waste or refuse.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School DiplomaWalla Walla Community College - City, State06/2018
- Continuing education in Business
- Member of Honor Program
Cooking and Baking
Creating new salads and experimenting with different kind of food and taste. Baking and improving taste of sourdough bread. Teach people how to bake bread.
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Resume Overview
School Attended
- Walla Walla Community College
Job Titles Held:
- Restaurant Supervisor
- Logistics Manager
- Restaurant Hostess
- Barista
- Head Waitress
- Waitress
Degrees
- High School Diploma
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