Dedicated, resourceful and decisive professional seeking a investigatory position so that I can utilize my political science degree to assist in investigations and analytical solving. Skilled in administrative and office procedure. Excellent organization and communication skills. Work well in a fast-paced environment. Proven ability to take initiative and adapt to changing priorities. Handle multiple tasks concurrently. Establish an atmosphere that complements and supports the image of the company.
Assistant Property Manager/Property Agent, 01/2011 to Current
Maintain all accounting on each property including collecting and posting rent Collects delinquent account balances and serves balance due notices for current and post tenants in a timely manner.
Processes evictions including serving notices, attending court hearings and processing all required paperwork Prepare correspondence including balance notices, lease notices, and other memo or notices.
Sends out and follows up on lease renewal letters.
Walk premises after move out and assesses charges.
Provide backup documentation to include photos.
Process move out charges cleaning, damages or other fees.
Assist tenants with concerns and requests including any follow-up Maintain courteous communications and follow-up correspondence with tenants, applicants and prospects.
Assistant Store Manager, 01/2011 to 01/2015Pier1 Imports － Coral Gables, FL
Ensuring that standards are consistent Listen to and resolve customer complaints regarding services, products, or personnel.
Provide staff with assistance in performing difficult or complicated duties.
Monitor sales staff performance to ensure that goals are met.
Train, and evaluate personnel.
Attend company meetings to exchange product information and coordinate work activities and monthly goals.
Prepare sales and inventory reports for management.
Plan and prepare work schedules, and assign employees to specific duties.
Plan commercial displays to entice and appeal to customers.
Arrange furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
Collaborate with others to obtain products or other display items.
Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Describe merchandise and explain use, operation, and care of merchandise to customers Monitor customer preferences to determine focus of sales efforts Compute sales prices, total purchases and receive and process cash or credit payment.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges Demonstrate use or operation of merchandise.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires Answer questions regarding the store and its merchandise.
Accomplishments: Associate of the Quarter2 and Quarter4, UNICEF Zero Hero, Sales Leader of the Quater3.
Volunteer, Administrative Assistant, 01/2011 to 01/2012South Miami Hospital － South Miami, FL
Log patient's statistical development and accomplishments.
Aid in demographics labeling for patient's records Perform routine clerical and administrative functions Protect the security of medical records to ensure that confidentiality is maintained Review records for completeness, accuracy, and compliance with regulations Retrieve patient medical records for physicians Process patient admission or discharge documents Produce patients' data to show the overall quality of life improvement, revealing a 24% increase from the start of rehab thru the completion of rehab.
Student Assistant, 01/2007 to 01/2009University of Miami Police Department － Coral Gables, FL
Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organize and maintain paper and electronic files and provide information to callers.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Greet visitors / callers and handle their inquiries / direct them to the appropriate persons according to their needs.
Locate and attach appropriate files to incoming correspondence requiring replies.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Complete forms in accordance with company procedures.
Accomplishments: Employee of the month; Created statistical reporting of crime prevention efforts.
Bachelor of Arts Degree:Political Science/Theatre Arts,2009University of Miami － Coral Gables, FLPolitical Science/Theatre Arts
Associates of Arts:Music Education,2004Miami-Dade College － Kendall, FLMusic Education
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Honors: President's List, Dean's List, Phi Theta Kappa Skills Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Considering the relative costs and benefits of potential actions to choose the most appropriate one. Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Observing, receiving, and otherwise obtaining information from all relevant sources. Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. Performing day-to-day administrative tasks such as maintaining information files and processing paperwork Developing constructive and cooperative working relationships with others, and maintaining them over time.