assistant office manager resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Organized and detail-oriented with nine years of cash handling and customer service experience. Understands basic
accounting and finance concepts. Organized and dependable professional who excels at processing high volumes of
error-free transactions and meeting goals. I am experienced in fast-paced financial environments; Focused on maintaining
high levels of accuracy and efficiency, as well as achieving goals. I am exceptionally customer and service-oriented. I strive to be a self-motivated professional offering strong communication and quick thinking skills, who works effectively on teams, as well as independently, in fast-paced environments. I'm an exceptionally Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment; A One of a kind customer service specialist with a knack for math and processing, coupled with speed and accuracy.
Accomplishments
Business Development and Implementation Integrated a key partnership which resulted in the medical office I previously worked for from having to close their doors.
This new partnership also provided a new streamline of revenue for the company that allowed it to make its first year of profit in more than four years.
Assisted in the implementation of a new tracking system that resulted in improved patient care.
Licenses
Skill Highlights
Exceptional customer service Strong work ethic
Reliable Organized
Excellent communication skills Team player
Energetic Currency and coin counter
Professional Experience
01/2013 to 03/2015Assistant Office ManagerFlorida Cancer Specialists, P.L. | Daytona Beach, FL,
Created new departmental procedures for better efficiency.
Assessed organizational training needs for all patients and employees.
Identified weaknesses in business processes and developed more efficient ways of handling tasks.
Administration and Management Managed daily deposits, expenses, and patient account balances.
Trained new employees for each position and monitored them until they were successfully able to complete their jobs affectively.
Delegated tasks to other employees as necessary.
Wrote up employees as needed; as well as hiring and firing employees as needed.
Represented our medical office at a number of presentations and events.
Consulted with drug representatives as well as other trained professionals, and researched new information on medications and/or disease development as well as treatment to ensure both the doctor and patients had the most up to date information on conditions and treatments.
Negotiated many ongoing overdue financial obligations and oversaw other management during contract development to resolve old debt.
Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
Researched and resolved billing problems that had been previously missed.
Managed the medical office daily.
In doing so, I performed daily tasks such as counting money, posting payments, mailing statements of past due amounts, paying vendors and creditors, recording transactions and payments into the ledger, reduced overhead and expenses, and much more.
Documentation Ensured charting accuracy through precise documentation.
Patient Education Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.
I also provided patients with information on diseases after confirmed diagnosis or per the doctors' request.
Scheduling Managed detailed scheduling to ensure adequate staffing through high-volume holiday season, as well as appropriate patient volumes on a daily basis.
Resolved any issues with drug representatives' schedules and assisted the physician in scheduling drug representatives for lunches and sample checks, to ensure the office had supplies of samples the physician wanted and was able to discuss any new research on current medications he offered with the representatives of each drug or drug company.
Leadership Recognized for outstanding dedication to patient care.
Promoted from receptionist to Assistant office manager after 10 months of employment.
Served as a key contributing member to Leadership team.
Played an instrumental role in increasing customer satisfaction ratings within two years as Customer Service Manager.
Solved both patient and employee complaints in a professional and courteous manner.
I managed medical supply inventory, insurance records, patient charts, and company files using online tracking systems Electronic Medical Records) in addition to standard paper charts.
I handled and processed confidential patient information in accordance with guidelines set out by HIPPA.
I recorded and filed patient data and medical records which I carefully reviewed for accuracy and completion as required by insurance companies.
I contacted insurance companies to discuss the status of rebilling and reimbursements to ensure accounts resolution; while also verifying correct insurance information for each patient and getting authorization for proper billing codes.
I managed incoming and outgoing calls for a busy medical office.
I promptly responded to general inquiries from patients, staff, drug representatives, and vendors via mail, e-mail, phone and fax.
Communicated with patients, employees and other individuals to answer questions and explain information as needed.
Each day I scheduled and confirmed appointments for the entire management team as well as patients and third party companies working in our office.
I updated patient accounts and information on a daily basis.
I was in charge of collecting on overdue accounts and billing statements to patients with balances.
I communicated with patients via phone, email, regular mail, and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
I thoroughly investigated past due invoices and minimized the number of unpaid accounts.
I provided direct support for the CEO in managing operations work flow.
I developed highly empathetic client relationships and earned a reputation for exceeding customer service expectations.
I cross-trained in every position offered at my previous institution and provided back-up for other staff members when needed.
I worked under strict deadlines and responded to service requests and emergency call-outs.
I improved communication efficiency as primary liaison between drug reps, patients and vendors.
I created solutions in the areas of inventory, financial reporting, distribution and product upgrades that led to system improvements and streamlined processes.
I monitored ongoing expenses relative to budget projections, while I also sought out and drove creative solutions for problems.
I Recruited, retained and developed staff, while cultivating strong working relations with other industry executives.
I was in charge of implementing corrective actions for all of the current employees.
I ensured work was accomplished in a safe manner in accordance with established operating procedures and practices.
I organized meetings both in house and out of house for the staff and CEO with various speakers, drug representative companies and other individuals that the CEO had interest in meeting with or having his staff meet with.
I personally represented the company at industry meetings, handled telephone inquiries, documented business requirements, functional specifications and training procedures.
With the help of the CEO's son, Benjamin Meadow, my fellow supervisor, we maintained or improved margins over previous years, implemented processes to streamline workflow, negotiated lucrative partnerships with third party companies, identified key growth opportunities for the business through partnership with IntraFUSION, and managed the day-to-day tactical and long-term strategies within the business.
We reduced and controlled expenses by improving resource allocation, reviewed and approved vendor invoices and expense reports, offered feedback to the CEO on the effectiveness of strategies, programs and initiatives, while also coaching and mentoring all staff members by offering constructive feedback and taking interest in their long-term career growth.
Education and Training
Expected in to to Bachelor of Science | Health ScienceColumbus State University, Columbus, GeorgiaGPA: Health Science
Expected in to to degree | Health Science, and Psychology Chemistry, , GPA: GPA: 3.0 Health Science, and Psychology Chemistry GPA: 3.0 I currently have 167 earned credit hours in a variety of educational areas that interest me. Most of which pertain to the health care, or customer relations field. I attended many seminars and dinners relating to my previous field of work and was offered many opportunities for research studies, advancement in the field etc., due to my interest and level of involvement in such areas. On many occasions, I have been recognized for my exceptional customer service skills and even awarded titles such as Conflict Resolution Specialist" and "Crisis Specialist" at my previous places of employment.
Expected in to to Medical Billing and Coding | Columbus Technical College, Columbus, GAGPA:
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