Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Training and coaching
Invoicing and billing
Scheduling and calendar management
File and data retrieval systems
Workforce Management
Report writing
Billing
Customer relations
Accounts payable and receivable
Customer Service
Conflict mediation
Problem Resolution
Credit card payment processing
Retail sales customer service
Project management abilities
Adaptive team player
Product organization
Courteous demeanor
Problem-solving abilities
Sales expertise
Inbound and outbound calling
Education and Training
Willard High SchoolWillard, MOExpected in 05/2001 – –High School Diploma: - GPA:
Ozarks Technical Community CollegeSpringfield, MOExpected in 04/2004 – –Associate of Arts:Psychology - GPA:
Experience
Familia Dental - Assistant Office Manager Addison, IL, 10/2018 - 10/2020
Monitored office inventory to maintain adequate supply levels and order products.
Input expenses, reconciled accounts and investigated variances to manage accounts payable and receivable.
Worked with minimal oversight to review and submit bi-weekly payroll for 15+ salaried and hourly employees.
Guided administrative and professional staff through computer and software problems.
Maintained clean and presentable front office for maximum appeal to customers and potential clients.
Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
Conducted front counter sales while maintaining a high level of customer service with both new and regular customers.
The Gallery Sportsman's Club - Kitchen Manager Lakewood, CO, 06/2012 - 09/2018
Motivated kitchen staff by establishing goals to increase productivity and quality.
Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Trained employees on cooking techniques, safety standards and performance strategies.
Oversaw meal preparation and monitored food handling to encourage safety.
Received, organized and rotated paper goods and food ingredients.
Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
Collaborated with cook and wait staff trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Estimated potential worker issues to produce detailed resource documentation.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Nexion Health - Maintenance Technician Sweetwater, TX, 07/2007 - 02/2012
Collaborated with building managers to assess ongoing needs and plan preventative maintenance schedules.
Performed general maintenance on machinery and equipment to prevent malfunctions.
Repaired equipment and machinery, performing maintenance according to updated industry standards.
Contributed to operational quality and efficiency by calibrating instruments, applying controls and implementing maintenance functions.
Installed new systems, replacement parts and components to maintain proper operation.
Operated hand and power tools to complete repairs.
Oversaw preventive maintenance on electrical panels and complex machinery to reach prescribed levels of operation.
Resurfaced interior and exterior equipment surfaces using brushes, rollers and spray equipment.
Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
Maintained available parts, tools and materials inventory to respond to issues.
Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
Performed basic carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs.
Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
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