(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Personable and dedicated Customer Service Representative with extensive experience in the sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Training and coaching
  • Invoicing and billing
  • Scheduling and calendar management
  • File and data retrieval systems
  • Workforce Management
  • Report writing
  • Billing
  • Customer relations
  • Accounts payable and receivable
  • Customer Service
  • Conflict mediation
  • Problem Resolution
  • Credit card payment processing
  • Retail sales customer service
  • Project management abilities
  • Adaptive team player
  • Product organization
  • Courteous demeanor
  • Problem-solving abilities
  • Sales expertise
  • Inbound and outbound calling
Education and Training
Willard High School Willard, MO Expected in 05/2001 High School Diploma : - GPA :
Ozarks Technical Community College Springfield, MO Expected in 04/2004 Associate of Arts : Psychology - GPA :
Familia Dental - Assistant Office Manager
Addison, IL, 10/2018 - 10/2020
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Input expenses, reconciled accounts and investigated variances to manage accounts payable and receivable.
  • Worked with minimal oversight to review and submit bi-weekly payroll for 15+ salaried and hourly employees.
  • Guided administrative and professional staff through computer and software problems.
  • Maintained clean and presentable front office for maximum appeal to customers and potential clients.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Conducted front counter sales while maintaining a high level of customer service with both new and regular customers.
The Gallery Sportsman's Club - Kitchen Manager
Lakewood, CO, 06/2012 - 09/2018
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Received, organized and rotated paper goods and food ingredients.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Collaborated with cook and wait staff trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Nexion Health - Maintenance Technician
Sweetwater, TX, 07/2007 - 02/2012
  • Collaborated with building managers to assess ongoing needs and plan preventative maintenance schedules.
  • Performed general maintenance on machinery and equipment to prevent malfunctions.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Contributed to operational quality and efficiency by calibrating instruments, applying controls and implementing maintenance functions.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Operated hand and power tools to complete repairs.
  • Oversaw preventive maintenance on electrical panels and complex machinery to reach prescribed levels of operation.
  • Resurfaced interior and exterior equipment surfaces using brushes, rollers and spray equipment.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
  • Maintained available parts, tools and materials inventory to respond to issues.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Performed basic carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs.
  • Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.

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Resume Overview

School Attended

  • Willard High School
  • Ozarks Technical Community College

Job Titles Held:

  • Assistant Office Manager
  • Kitchen Manager
  • Maintenance Technician


  • High School Diploma
  • Associate of Arts

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