Administrative Assistant with management experience and exceptional people skills. Versed in Customer Service and Office Procedures. Desires a challenging role as a Administrative Assistant.
Skill Highlights
Client-focused Customer Service
Customer Needs Assessment
Customer Satisfaction
Training and development
File/records maintenance
Client Relations
Account Management
Creative Problem Solving
Work Experience
Assistant Office Manager, 2013 to Current Familia Dental – Davenport, IA,
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Processed bi-weekly payroll.
Processed certified payroll when required by job contract.
Maintained employee files.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Facilitated processing of RFI’s, submittals and samples to the general contractor.
Submitted all project closeout documents in accordance with the contract.
Assisted the estimator with bidding new jobs and projects.
Set up and maintained new jobs in Excel system.
Receptionist, 05/2012 to 05/2013 Related Companies – Bronx, NY,
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Maintained happy customers section of company website.
Dispersed incoming mail to correct recipients throughout the office.
Expressed appreciation and invited customers to return to the store.
Assisted accounting department with reorganizing the filing system and purging old outdated records.
Internet Sales Manager, 04/2012 to 07/2012 Lithia Motors – Cinco Ranch, TX,
Assisted customers with the purchase of a new or used vehicle.
Participated in various incentive programs and contests designed to support achievement of sales goals.
Identified prospective customers using lead generating methods.
Managed quality communication, customer support and product representation for each client.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Customer Service Representative, 10/2011 to 01/2012 Leidos Holdings Inc. – Ogden, UT,
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Addressed customer service inquiries in a timely and accurate fashion.
Established and maintained new and current customer accounts.
Explained account statements.
Processed credit card payments.
Responded to email inquires from current, as well as potential new customers.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Processed outgoing mail.
Customer Service Representative, 08/2010 to 08/2011 Leidos Holdings Inc. – Pensacola, FL,
Interacted with customers to place product orders.
Provided accurate and appropriate information in response to customer inquiries.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Interacted with customers to follow-up on shipping statuses and expedited orders.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges.
Sr. Shareholder Account Representative, 04/2002 to 09/2009 Call Center American Funds / Capital Group – City, STATE,
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Developed effective relationships with all call center departments through clear communication.
Addressed customer service inquiries in a timely and accurate fashion.
Answered questions regarding accounts and general information regarding funds and fund performance.
Assisted shareholders and brokers in resolving issues regarding accounts.
Trained staff on how to improve customer interactions.
Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges.
Facilitated information flow between customer service, quality assurance, training and upper management departments to guarantee call center objectives were met.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Assisted Team Manager with supervision of new associates.
Assisted new associates with training and learning company policies and expectations.
Scheduled group overviews and debriefs.
Facilitated training classes.
Provided constructive and positive feedback to peers and management when appropriate.
Prepared incoming mail to be scanned into imaging system.
Scanned prepared paperwork.
Processed checks through NCR machine, proofing, balancing and preparing daily bank deposit.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Education and Training
High School Diploma: , Expected in Colonial High School - Orlando, Florida GPA:
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