assistant office manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Hardworking Assistant Office Manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds. Systematic healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills.

  • Clerical Support
  • Team Management
  • Office Supplies and Inventory
  • Certified Medical Administrative Specialist
  • Call Transfers
  • Medical Report Preparation
  • Reminder Calls
  • Preparing Treatment Rooms
  • Cleaning and Sterilizing
  • Organization and Time Management
Work History
09/2016 to Current
Assistant Office Manager Universal Health Services Sylacauga, AL,
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Recorded expenses and maintained accounting records.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Authored clear and professional business documents.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
06/2004 to Current
Surgery Scheduler Yavapai Regional Medical Center Cottonwood, AZ,
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Answered phone calls and messages for fifteen-physician endo, ortho, E.N.T., and cath lab medical facility, scheduling appointments and handling patient inquiries.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Received and routed laboratory results to correct clinical staff members.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Organized patient files and streamlined operations to improve efficiency.
03/1995 to 06/2004
Warehouse Packer Dxp Enterprises Stilwell, OK,
  • Created shipping labels to complete daily order processing.
  • Packed, weighed and shipped items per customer specifications.
  • Organized items on racks, shelves and bins to maintain established order.
  • Reviewed orders to verify products met specifications.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Labeled and shrink-wrapped pallets for shipment.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Operated manual pallet jacks and forklifts to move and store materials.
  • Used protective equipment such as moving pads and plastic wrap to prevent product damage.
  • Built and wrapped pallets to secure shipment with freight carriers.
  • Transported shipments from warehouse to trucks using forklifts.
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Prepared and checked outbound shipments for accuracy.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Unloaded deliveries from trucks in prompt fashion.
  • Supervised and trained new staff in performing census.
  • Managed timely and effective replacement of damaged or missing products.
01/1990 to 03/1995
Meat Cutter Wal-Mart Hope Mills, NC,
  • Cut, trimmed chicken such as poultry to prepare for packaging and sale.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Used boning knife, skewers and twine to shape, lace and tie roasts.
  • Prepared poultry by cleaning, cutting and discarding inedible parts.
  • Adhere to safety and cleanliness standards and maintained equipment.
Expected in to to
No Degree: Medical Assistant / Phlebotomy
Delgado Community College - Slidell, LA,
Expected in 06/2004 to to
: Monitor Tech
Franciscan Missionaries of Our Lady University - Baton Rouge, LA
Expected in 05/1989 to to
High School Diploma:
Amite High School Magnet - Amite, LA
  • PT - Phlebotomy Technician
  • BLS - Basic Life Support
  • CMT - Certified Monitor Tech

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Resume Overview

School Attended

  • Delgado Community College
  • Franciscan Missionaries of Our Lady University
  • Amite High School Magnet

Job Titles Held:

  • Assistant Office Manager
  • Surgery Scheduler
  • Warehouse Packer
  • Meat Cutter


  • No Degree
  • High School Diploma

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