assistant office manager resume example with 9+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Motivational administrative professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable. Management experience, tons of medical/dental administrative experience. Attentive and personable, strong work history in medical document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.

  • Client Relations
  • Customer Service
  • Policy and Procedure Modification
  • Team Leadership
  • Training and Development
  • Invoicing and Billing
  • Budgeting
  • Scheduling
  • Recordkeeping
  • Account Reconciliation
  • Expense Reporting
  • Payroll Processing
Rio Salado College Phoenix, Arizona, Expected in 11/2011 GED : - GPA :
Work History
Passivelogic - Assistant Office Manager
Holladay, UT, 10/2019 - Current

Provided exceptional client service to our patients, actively charting with our clinicians and coordinating with them to come up with the most financially appropriate treatment plan for our patients based off of their current dental insurance benefits. Delivered top-notch administrative support to office staff, promoting excellence in office operations. Establishing workflow processes, monitoring daily productivity and implementing modifications to improve overall performance of our practice. Cultivating a positive, impactful and wonderful team by organizing and executing daily team huddles, being available to my staff with an "open-door" management style.

Daily tasks included, but were not limited to,

  • Insurance verification
  • Treatment plan coordination
  • Aggregating and analyzing data related to administrative costs to prepare budgets
  • Preparing and offering wide varieties of support and training for office staff
  • Preparing and distributing team-based communication to foster collaboration and enhance team morale
  • Maintaining a warm, clean and well-organized office to maximize guest experience
  • Directing and managing multi-line phone system
  • Insurance billing and coding
  • New hire recruiting and training
  • Authored clear and professional business documents
  • Office inventory/ordering
  • Working reports (credit, a/r, pending insurance claims, etc)
  • Recorded expenses and maintained accounting records

Aspirion - Patient Financial Counselor
Atlanta, GA, 04/2015 - 10/2019

Reviewed treatment plans instated by clinicians, verified patient's insurance benefits to determine what patient's out of pocket costs would be for treatment, worked closely with social work department to establish patient financial need as far as implementing help from charity, in house write offs or financial arrangements, etc.

Provided patients with assistance with applying for state funded medical insurance, charity applications, providing patients with gas and food vouchers, collecting income verification information, etc.

Daily tasks included but were not limited to:

  • Reviewing practice schedule daily to check for changes in established patient's treatment plan to determine if any additional out of pocket costs were going to fall under patient financial responsibility
  • Worked closely with clinicians to discuss drug changes based on affordability and insurance coverage
  • Consulted with patients regarding their out of pocket costs with their insurance benefits, set expectations for payment and, if needed, set up financial agreements with patients. (Automatic monthly payments, charity, etc)
  • Collections
  • Scheduling
  • Insurance verification
  • Directing and managing multi-line phone system
  • New hire training

Boston Medical Center - Patient Access Representative
Boston, MA, 04/2012 - 10/2019

Patient registration, updating patient demographic information and obtaining signatures on approprate forms (HIPAA, consent forms, etc).

Preparing admission paperwork if patients needed to be admitted to the hospital floor and/or arrived by ambulance. Provided excellent client services, worked closely with floor team to ensure seamless patient registration process, delegated tasks to float team for overflow patients, etc.

Daily tasks included but were not limited to:

  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

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Resume Overview

School Attended

  • Rio Salado College

Job Titles Held:

  • Assistant Office Manager
  • Patient Financial Counselor
  • Patient Access Representative


  • GED

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