I am a dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Efficiency-driven and highly accurate administrative professional with solid background and sound judgment to independently handle day-to-day needs. Hardworking Medical Office Manager providing excellent customer service and task delegation skills. Creates patient satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints. Strong organization abilities build thorough and comprehensive filing systems.
Skills
Billing
Training and coaching
Scheduling and calendar management
Multitasking
Microsoft Office
Fluent in Spanish
Customer service
Regulatory compliance
Experience
Assistant Office Manager, 10/2016 to Current Aspen Dental – Leesburg, FL,
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Directed patient flow during practice hours, minimizing wait times.
Maintained current, organized and efficient office inventories.
Oversaw collection of admission, billing and processing documents to meet organizational expectations.
Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
Managed physician calendar, scheduling patient appointments and procedures.
Conducted patient intake interviews to collect medical information and insurance details.
Confirmed patient information, collected copays and verified insurance.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Reached out to patients day before scheduled appointments to confirm times and instructions.
Answered phone calls to provide assistance, information and medical personnel access.
Senior Bank Teller, 01/2010 to 09/2016 Associated Bank – Milwaukee, WI,
Researched banking guidelines and statutory requirements to stay updated on new laws and applications
Scheduled staffing
Managed opening and closing times for the main branch
Established new customer accounts including checking, savings, lines of credit and loans
Balanced daily cash deposits and bank vault inventory with a zero error rate
Assembled in-store marketing displays
Processed cash withdrawals
Trained employees on cash drawer operation
Adhered to security and audit procedures
Researched and resolved customer issues on personal savings, checking and lines of credit accounts
Examined checks for identification and endorsement
Entered member transaction data into the online banking software
Processed treasury, tax and loan payments
Reported daily averages and shortages to the operations department
Supplied tellers with coin and currency as needed
Maintained confidentiality of bank records and client information
Received regional branch recognition award for outstanding customer service
Delivered prompt, accurate and excellent customer service
Managed the lobby area, including greeting visitors and responding to telephone and in-person requests for information
Designed electronic file systems and maintained electronic and paper files
Maintained the front desk and teller area in a neat and organized fashion
Made copies, sent faxes and handled all incoming and outgoing correspondence
Received and distributed faxes and mail in a timely manner
Continued education on current banking products and services through web training's.
Lead Teacher, 01/1999 to 10/2009 Michael Gray Foundation Of Dreams – Oak Park, IL,
Organized activities that developed children's physical, emotional and social growth
Redirected children to encourage safe, positive behaviors
Frequently substituted in office and classroom areas
Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean
Created daily lesson plans for activities
Physically and verbally interacted with children throughout the day
Made nutritious snacks and meals for children
Collaborated daily with classroom teachers to keep activities running smoothly
Established and maintained a safe play environment for the children
Monitored children's play activities to verify safety and wellness
Taught children personal care behaviors, including toilet training and feeding
Stayed current on all toy and child-related recalls and safety warnings
Continually encouraged children to be understanding and patient with others
Coordinated field trips to local parks, fire stations and zoos
Openly exchanged ideas and materials with coworkers
6 years infant care experience
Completed morning classroom and play area opening duties
Used crowd management techniques to create safe and secure childcare environment
Instructed children in health and personal habits including eating, resting and toilet habits
Managed classroom of 20 children ages 4 to 6
Carefully supervised children in play area
Gave individualized instruction
Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities
Clearly communicated to children in developmentally appropriate way
Used clear communication and professionalism to develop constructive relationships with families
Used read-aloud time and alphabet games to promote early literacy
Monitored supply and material inventory
Maintained a safe, clean and constantly supervised play environment
Supported children's emotional and social development with one-on-one attention
Wrote newsletters and email to communicate monthly activity schedules to parents
Set up tables, decorations and refreshments for family events
Sanitized all toys and play areas daily
Led team-building exercises for staff to improve communication and teamwork
Maintained a neat environment by organizing toy bins and bookshelves
Reported health concerns and posted health warnings in case of illness
Early Childhood
Education and Training
Associate of Arts: , Expected in 05/2000 Community College of Rhode Island - Warwick, RI GPA:
High School Diploma: , Expected in 06/1998 Central Magnet High School - Bridgeport, CT, GPA:
: , Expected in Liberty University - Lynchburg, VA GPA:
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