Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I am a dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Efficiency-driven and highly accurate administrative professional with solid background and sound judgment to independently handle day-to-day needs. Hardworking Medical Office Manager providing excellent customer service and task delegation skills. Creates patient satisfaction through efficient scheduling, registration and financial counseling, addressing questions and complaints. Strong organization abilities build thorough and comprehensive filing systems.

  • Billing
  • Training and coaching
  • Scheduling and calendar management
  • Multitasking
  • Microsoft Office
  • Fluent in Spanish
  • Customer service
  • Regulatory compliance
Assistant Office Manager, 10/2016 to Current
Aspen DentalLeesburg, FL,
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Directed patient flow during practice hours, minimizing wait times.
  • Maintained current, organized and efficient office inventories.
  • Oversaw collection of admission, billing and processing documents to meet organizational expectations.
  • Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Confirmed patient information, collected copays and verified insurance.
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Reached out to patients day before scheduled appointments to confirm times and instructions.
  • Answered phone calls to provide assistance, information and medical personnel access.
Senior Bank Teller, 01/2010 to 09/2016
Associated BankMilwaukee, WI,
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications
  • Scheduled staffing
  • Managed opening and closing times for the main branch
  • Established new customer accounts including checking, savings, lines of credit and loans
  • Balanced daily cash deposits and bank vault inventory with a zero error rate
  • Assembled in-store marketing displays
  • Processed cash withdrawals
  • Trained employees on cash drawer operation
  • Adhered to security and audit procedures
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts
  • Examined checks for identification and endorsement
  • Entered member transaction data into the online banking software
  • Processed treasury, tax and loan payments
  • Reported daily averages and shortages to the operations department
  • Supplied tellers with coin and currency as needed
  • Maintained confidentiality of bank records and client information
  • Received regional branch recognition award for outstanding customer service
  • Delivered prompt, accurate and excellent customer service
  • Managed the lobby area, including greeting visitors and responding to telephone and in-person requests for information
  • Designed electronic file systems and maintained electronic and paper files
  • Maintained the front desk and teller area in a neat and organized fashion
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Received and distributed faxes and mail in a timely manner
  • Continued education on current banking products and services through web training's.
Lead Teacher, 01/1999 to 10/2009
Michael Gray Foundation Of DreamsOak Park, IL,
  • Organized activities that developed children's physical, emotional and social growth
  • Redirected children to encourage safe, positive behaviors
  • Frequently substituted in office and classroom areas
  • Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean
  • Created daily lesson plans for activities
  • Physically and verbally interacted with children throughout the day
  • Made nutritious snacks and meals for children
  • Collaborated daily with classroom teachers to keep activities running smoothly
  • Established and maintained a safe play environment for the children
  • Monitored children's play activities to verify safety and wellness
  • Taught children personal care behaviors, including toilet training and feeding
  • Stayed current on all toy and child-related recalls and safety warnings
  • Continually encouraged children to be understanding and patient with others
  • Coordinated field trips to local parks, fire stations and zoos
  • Openly exchanged ideas and materials with coworkers
  • 6 years infant care experience
  • Completed morning classroom and play area opening duties
  • Used crowd management techniques to create safe and secure childcare environment
  • Instructed children in health and personal habits including eating, resting and toilet habits
  • Managed classroom of 20 children ages 4 to 6
  • Carefully supervised children in play area
  • Gave individualized instruction
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities
  • Clearly communicated to children in developmentally appropriate way
  • Used clear communication and professionalism to develop constructive relationships with families
  • Used read-aloud time and alphabet games to promote early literacy
  • Monitored supply and material inventory
  • Maintained a safe, clean and constantly supervised play environment
  • Supported children's emotional and social development with one-on-one attention
  • Wrote newsletters and email to communicate monthly activity schedules to parents
  • Set up tables, decorations and refreshments for family events
  • Sanitized all toys and play areas daily
  • Led team-building exercises for staff to improve communication and teamwork
  • Maintained a neat environment by organizing toy bins and bookshelves
  • Reported health concerns and posted health warnings in case of illness
  • Early Childhood
Education and Training
Associate of Arts: , Expected in 05/2000
Community College of Rhode Island - Warwick, RI
High School Diploma: , Expected in 06/1998
Central Magnet High School - Bridgeport, CT,
: , Expected in
Liberty University - Lynchburg, VA
Full Professional

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Resume Overview

School Attended

  • Community College of Rhode Island
  • Central Magnet High School
  • Liberty University

Job Titles Held:

  • Assistant Office Manager
  • Senior Bank Teller
  • Lead Teacher


  • Associate of Arts
  • High School Diploma
  • Some College (No Degree)

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