Seasoned Administrative Professional with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths.
Skills
Customer Service Orientation
Team Leadership
Invoicing and Billing
Scheduling
Filing
QuickBooks
Recordkeeping
Account Reconciliation
File and Data Retrieval Systems
Office Supply Ordering
Spreadsheets
Payroll Processing
Appointment Setting
Customer Accounts Management
Excellent multi-tasking ability
Office management
Administrative support
Organizational skills
Contract negotiations
Friendly nature
Database administration
Education
Lake Central High SchoolSt.John, IN, Expected in 08/2005 – –GED: - GPA:
Ivy Tech Community College Of IndianaGary, IN, Expected in – –Associate of Science:Respiratory Therapy - GPA:
Undergraduate
Work History
Super Micro Computer, Inc. - Assistant Office Manager San Jose, CA, 03/2013 - 05/2014
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Transferred and directed phone calls, guests and mail to correct staff members.
Mentored office employees on proper administrative procedures and how to use programs such as ADP and Microsoft Office, keeping operations consistent and efficient for maximum performance.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Foot Locker Inc. - Sales Associate Indianapolis, IN, 04/2012 - 02/2013
Greeted customers upon arrival to the dealership.
Answered any and all questions pertaining to our units to the best of my ability and sought out any answers from management that I did not know myself.
Helpfully guided my customers through the selection process of their vehicle purchase.
Oversaw negotiations and helped to close sales.
Maintained contact with customers to verify their satisfaction after the purchase of their vehicle, or to address any concerns they might have.
Maintained contact with possible future customers and other sales leads.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Maintained records related to sales and inventory availability.
Engaged with customers to effectively build rapport and lasting relationships.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Educated customers on promotions to enhance sales.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Solved customer challenges by identifying their wants and needs and then exceeding their expectations by providing the highest quality vehicle within their criteria.
D&C Tree Service - Business Owner City, STATE, 04/2009 - 02/2013
Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Coached and mentored employees through effective recruitment, hiring and goal setting methods.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across operations.
Trained and developed team members.
Used print strategies such as ads, business fliers and operation brochures to bring in and capture new customer business.
Kept all building areas and equipment functional and well-organized to promote business performance.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Input income and expense details into Quickbooks to track business finances and address variances.
Magnum Motors Inc. - Office/Sales Manager City, STATE, 09/2003 - 04/2009
Oversaw all functions of day to day operations.
Maintained vehicle inventory.
Managed CRM database, including troubleshooting, maintenance, updates, and correct vehicle inventory.
Improved office operations by automating customer correspondence, record tracking, payment collection and ensuring up to date data entry.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of sales and customer payment schedules.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Performed billing, collection and reporting functions for office.
Kept physical files and digitized records organized for easy updating and retrieval.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Interacted with customers professionally by phone, email or in-person.
Maintained inventory maintenance of vehicles (ensuring proper fuel levels, cleaning/washing and keeping inventory presentable, occasionally performing minor vehicle repairs within my abilities such as battery replacements, key and tumbler replacements, window switches and other electrical issues, radio replacements and other audio modifications)
Recording and transporting large sums of monies for bank deposits once to three times weekly.
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