Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Accomplished Patient Care Coordinator with excellent conflict resolution and problem-solving abilities demonstrated across 20 year career history. Keeps a level 3 NICU running at peak efficiency, quality and performance. Excellent communication and coordination skills. Effective at leading a qualified nursing team in the effective care of neonatal patients. Top-notch clinical judgment and abilities. Advanced credentials in Certified Pediatric Nurse.

  • Let's Pretend Hospital Coordinator - Community Out-Reach program focused on introducing kindergarten-age children to situations and experiences they might encounter in the hospital setting.
  • Conceptualized and developed Health Sprouts program, focused on educating kindergarten-age children on health habits and behaviors.
  • Developed the Nursing Practice Showcase, enabling nurses to showcase their research and projects annually.
  • Assisted in develoing the clinical ladder advancement program for nurses and patient care coordinator titled 'CARE".
  • Patient education and advocacy
  • Staff leadership
  • Staffing management
  • Process development
  • Employee recruitmetn and retention
  • Communication
  • Hiring and recruitment
  • Team Building
  • Staff counseling
  • Multidisciplinary team collaboration
  • Staff Management
  • Project oversight
  • Relationship building and retention
Work History
01/2021 to Current
Assistant Nurse Manager Carepoint Health Jersey City, NJ,
  • Manage [Number] nurses in [Type] unit handling needs of [Type] patients.
  • Supervise, direct and motivate high-quality performance from nursing staff.
  • Investigate and independently resolve complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
  • Review department performance and adjusted coverage to compensate for changing conditions.
  • Establish and continuously optimize unit schedules and individual work assignments.
  • Communicate with members of medical staff and department heads during weekly update meetings.
  • Create and monitor work schedules to confirm opotimal coverage.
  • Assist in Developing departmental goals and objectives to improve satisfactory rating with patients.
  • Assist in Preparing and monitoring budgets and spending to confirm department is operating within funding limits.
  • Updated and currently manage NICU Milliman Levels of Care to ensure accuracy of patient fees and billing.
  • Assisted with developing and implementing guidelines for Women and Children Services guidlines for suspected or posiite COVID patients.
  • Developed a community out-reach program, "Healthy Sprouts", with the focus on educating kindergarten-age children on healthy habits and behaviors.
  • Assisted in developing the Nursing Practice Showcase, with the focus on nurses showcasing their projects and research annually.
  • Assisted in develpoing the clinical ladder advancement program for nurses and patient care coordinators titled "CARE."
01/2021 to 01/2021
Pediatric Registered Nurse Texas Health Resources Southlake, TX,
  • Provided bedside care and treatment for patients in Pediatric/Surgical units.
  • Included family members and support system in patient treatment planning.
  • Handled variety of nursing tasks, including medication administration, ventilation monitoring and wound care.
  • Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Managed patient caseload, including [Type] assessments, crisis intervention, care planning, and [Type] placements.
  • Collected and analyzed blood, urine and tissue samples to support diagnoses of medical conditions and treatment planning.
  • Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
  • Ensured animal wellness through frequent illness assessments, vaccinations and medication administration.
  • Liaisoned between patients and physicians and educate patients and caregivers on diagnoses, treatment plans, and wound or disease management.
  • Educated and counseled patients and caregivers on medication usage, disease management and diagnoses.
  • Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.
  • Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
  • Supported [Type] and [Type] departments by providing patient care to align with pre-established patient care plans.
  • Coordinated staff to meet patient care needs.
  • Handled any complaints from patients and families and ensured patient care needs were wet.
  • Effectively distributed staff, assignments and resources to meet patient care needs in each unit, reduce overtime and cut costs.
  • Coordnated a community out-reach program "Let's Pretend Hospital", with the focus on intrducing kindergarten-age children to situaions and experiences they maight encounter in the hospital setting.
  • Cultivated rapport with patients and caregivers, utilizing effective communication with parents and children of all age groups.
  • Trained family members in how to care for patients and manage individual conditions.
  • Identified common pediatric and adolescent illnesses to plan and implement interventions and management.
  • Thrived in high volume atmosphere providing care ranging from wellness visits to illnesses, injuries, and life-threatening conditions.
  • Helped young patients feel comfortable with procedures and immunizations.
  • Provided educational support to patients and families to inform them of procedures.
  • Analyzed and interpreted patients' histories, symptoms, physical findings and diagnostic information to develop appropriate diagnosis.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
01/2021 to 01/2021
Obstetrics Registered Nurse Unitypoint Health Urbandale, IA,
  • Performed vital signs checks and administered vaccinations to infants following birth.
  • Cared for pre-term infants in Level 4 neonatal intensive care unit.
  • Responded to emergency situations such as pre-eclampsia, early labor and fetal distress.
  • Assessed infant health directly after birth using APGAR and monitored health for specified amount of time for any changes in status.
  • Scheduled follow-up visits and instructed care for new mothers for weeks immediately following childbirth.
  • Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
Expected in 05/2021
Master of Science: Nursing
University Of Indianapolis - Indianapolis, IN
Expected in 09/2013
Bachelor of Science: Nursing
University Of Indianapolis - Indianapolis, IN
Expected in 05/2001
Associate of Science: Nursing
University Of Indianapolis - Indianapolis, IN
  • Certified Pediatric Nurse - CPN - Since 2006
  • Licensed Registed Nurse - Since 2Resus001
  • Neonatal Resusitation - NRP
  • Basic Life Support - CPR

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Resume Overview

School Attended

  • University Of Indianapolis
  • University Of Indianapolis
  • University Of Indianapolis

Job Titles Held:

  • Assistant Nurse Manager
  • Pediatric Registered Nurse
  • Obstetrics Registered Nurse


  • Master of Science
  • Bachelor of Science
  • Associate of Science

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