Accomplished Patient Care Coordinator with excellent conflict resolution and problem-solving abilities demonstrated across 20 year career history. Keeps a level 3 NICU running at peak efficiency, quality and performance. Excellent communication and coordination skills. Effective at leading a qualified nursing team in the effective care of neonatal patients. Top-notch clinical judgment and abilities. Advanced credentials in Certified Pediatric Nurse.
Accomplishments
Let's Pretend Hospital Coordinator - Community Out-Reach program focused on introducing kindergarten-age children to situations and experiences they might encounter in the hospital setting.
Conceptualized and developed Health Sprouts program, focused on educating kindergarten-age children on health habits and behaviors.
Developed the Nursing Practice Showcase, enabling nurses to showcase their research and projects annually.
Assisted in develoing the clinical ladder advancement program for nurses and patient care coordinator titled 'CARE".
Skills
Patient education and advocacy
Staff leadership
Staffing management
Process development
Employee recruitmetn and retention
Communication
Hiring and recruitment
Team Building
Staff counseling
Multidisciplinary team collaboration
Staff Management
Project oversight
Relationship building and retention
Work History
01/2021 to Current
Assistant Nurse ManagerCarepoint Health – Jersey City, NJ,
Manage [Number] nurses in [Type] unit handling needs of [Type] patients.
Supervise, direct and motivate high-quality performance from nursing staff.
Investigate and independently resolve complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise.
Review department performance and adjusted coverage to compensate for changing conditions.
Establish and continuously optimize unit schedules and individual work assignments.
Communicate with members of medical staff and department heads during weekly update meetings.
Create and monitor work schedules to confirm opotimal coverage.
Assist in Developing departmental goals and objectives to improve satisfactory rating with patients.
Assist in Preparing and monitoring budgets and spending to confirm department is operating within funding limits.
Updated and currently manage NICU Milliman Levels of Care to ensure accuracy of patient fees and billing.
Assisted with developing and implementing guidelines for Women and Children Services guidlines for suspected or posiite COVID patients.
Developed a community out-reach program, "Healthy Sprouts", with the focus on educating kindergarten-age children on healthy habits and behaviors.
Assisted in developing the Nursing Practice Showcase, with the focus on nurses showcasing their projects and research annually.
Assisted in develpoing the clinical ladder advancement program for nurses and patient care coordinators titled "CARE."
01/2021 to 01/2021
Pediatric Registered NurseTexas Health Resources – Southlake, TX,
Provided bedside care and treatment for patients in Pediatric/Surgical units.
Included family members and support system in patient treatment planning.
Handled variety of nursing tasks, including medication administration, ventilation monitoring and wound care.
Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
Managed patient caseload, including [Type] assessments, crisis intervention, care planning, and [Type] placements.
Collected and analyzed blood, urine and tissue samples to support diagnoses of medical conditions and treatment planning.
Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
Ensured animal wellness through frequent illness assessments, vaccinations and medication administration.
Liaisoned between patients and physicians and educate patients and caregivers on diagnoses, treatment plans, and wound or disease management.
Educated and counseled patients and caregivers on medication usage, disease management and diagnoses.
Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.
Accurately documented all elements of nursing assessment, including treatment, medications and IVs administered, discharge instructions and follow-up care.
Supported [Type] and [Type] departments by providing patient care to align with pre-established patient care plans.
Coordinated staff to meet patient care needs.
Handled any complaints from patients and families and ensured patient care needs were wet.
Effectively distributed staff, assignments and resources to meet patient care needs in each unit, reduce overtime and cut costs.
Coordnated a community out-reach program "Let's Pretend Hospital", with the focus on intrducing kindergarten-age children to situaions and experiences they maight encounter in the hospital setting.
Cultivated rapport with patients and caregivers, utilizing effective communication with parents and children of all age groups.
Trained family members in how to care for patients and manage individual conditions.
Identified common pediatric and adolescent illnesses to plan and implement interventions and management.
Thrived in high volume atmosphere providing care ranging from wellness visits to illnesses, injuries, and life-threatening conditions.
Helped young patients feel comfortable with procedures and immunizations.
Provided educational support to patients and families to inform them of procedures.
Analyzed and interpreted patients' histories, symptoms, physical findings and diagnostic information to develop appropriate diagnosis.
Collected blood, tissue and other laboratory specimens and prepared for lab testing.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
Explained course of care and medications, including side effects to patients and caregivers in easy-to-understand terms.
Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
01/2021 to 01/2021
Obstetrics Registered NurseUnitypoint Health – Urbandale, IA,
Performed vital signs checks and administered vaccinations to infants following birth.
Cared for pre-term infants in Level 4 neonatal intensive care unit.
Responded to emergency situations such as pre-eclampsia, early labor and fetal distress.
Assessed infant health directly after birth using APGAR and monitored health for specified amount of time for any changes in status.
Scheduled follow-up visits and instructed care for new mothers for weeks immediately following childbirth.
Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
Education
Expected in 05/2021
Master of Science: Nursing University Of Indianapolis - Indianapolis, IN GPA:
Expected in 09/2013
Bachelor of Science: Nursing University Of Indianapolis - Indianapolis, IN GPA:
Expected in 05/2001
Associate of Science: Nursing University Of Indianapolis - Indianapolis, IN GPA:
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