Creative and dedicated IT Professional with 10+ years experience in an urban school district. Advanced diagnostic and strategic thinking ability. Diplomatic and skilled communicator. Strong focus on customer service and team building. Areas of expertise include device deployment, advanced troubleshooting, problem definition and alternative analysis. Highly organized, detail-oriented and committed to professionalism. Demonstrated ability to prioritize workload and meet deadlines.
Skills
LAN/WAN networks, TCP/IP protocols, network technologies and telephone systems
Windows Imaging Configuration Designer
Support for Macintosh devices
Hardware and software evaluation
Effective interpersonal and communication skills
Team coordination and project management
Training and mentoring technicians and non-technical personnel
Languages: English, German
InTune, Azure AD, Active Directory, SCCM, Windows Operating System, Microsoft Software, Office 365, DHCP, DNS
Advanced troubleshooting
Cisco Communications Manager, Unity, and Emergency Responder
Work History
Assistant Network Administrator, 02/2020 - Current State Of New York – Goshen, NY,
Provided 3rd tier/top level support to all users and technicians.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Optimized system security and performance with proactive changes such as upgrading endpoint client on all system devices.
Resolved issues and escalated problems with knowledgeable support and quality service.
Planned and implemented server upgrades to system hardware and software.
Standardized job tasks and trained junior team members on industry best practices and standards.
Made recommendations regarding information technology infrastructure overhauls.
Monitored social media and online sources for industry trends.
Managed and maintained Cisco Phone Setup, Voicemail Auto Attendant, Fax Lines.
Managed and maintained Paging and School Bell System.
Wrote technical documentation for students to set up laptops out of box to automatically join InTune.
Assisted with Google Suite and Zoom Meetings, Office 365, Skype and Teams Meetings.
PC LAN Technician, 03/2007 - 02/2020 Sharp Decisions – Branchburg, NJ,
Provide support to over 15,000 users in a large scale, multi-platform environment.
Install, configure and support networks, telephone systems, software, wiring and connections, remotely and on-site.
Respond to customer requests via service desk ticketing systems and telephone.
Successfully communicate highly technical information to non-technical personnel.
Utilize and support Microsoft Software, Office365, Active Directory, DHCP, DNS, AIK, ADK, Microsoft Server 2012 and 2016, Windows Operating Systems, SCCM, InTune.
Support for Macintosh desktops and laptops.
Manage 4000 plus iPads using AirWatch MDM.
Schedule and implement upgrades and maintenance of all applications.
Maintain an inventory of all devices PCs, Laptops, Desktop/Classroom Phones, Cell Phones, Ipads, Smartboards.
Perform troubleshooting to system failures and develop strategic solutions.
Deployed and maintained Food Service POS system.
Set up, maintain and upgrade district ELL testing software (WIDA ACCESS) used to test students for placement as well as monitor progress toward English language proficiency.
Support for Imagine Learning literacy program: server and app installation, training teachers and working with vendors to troubleshoot issues.
Set up and install new language labs; using Sanako and SANSSpace software.
Software used includes: InTune, SCCM, Crowdstrike, Samanage, LANschool, TeamViewer, Red Beam Asset Data, Norton Ghost, Microsoft Designer Suite, Cisco Call Manager, Cisco Unity, Informacast, Airwatch MDM, TestNav, Access.
Installed, maintained, and trained teachers on how to use all audio/video equipment used in classrooms. This included Smartboards, Promethean Boards, Epson Brightlink, and Smart Panels.
Installed and maintained building access points using ExtremeCloud IQ.
English Language Teacher, 10/1999 - 09/2006 Roseland School District – Santa Rosa, CA,
Taught individual, small and large groups of students.
Diverse private and business clients including top level executives.
Facilitated group sessions and provided one-on-one support.
Documented student attendance and progress against goals.
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Developed positive working relationships with faculty, administrators and students.
Computer Lab Assistant, 09/1995 - 05/1996 Salem State University – City, STATE,
Supported faculty and students to use computer software and hardware.
Collaborated with team to locate replacement components and resolve advanced problems.
Responded to questions from students, staff and instructors with information relating to the computer laboratory, over the phone and in person.
Education
Bachelor of Science: , Expected in 1997 - Salem State University - Salem, MA GPA:
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